Hub International Compliance Support Administrator in Woodbridge, Ontario

HUB Financial Inc., Canada’s largest Life Insurance Managing General Agency is looking for a self-motivated Compliance Support Administrator to work out of our Woodbridge, Ontario office. The ideal candidate for this role is someone with a high attention to detail and a strong team approach with above average working knowledge Excel skills.

Principle Duties and Responsibilities (Essential Functions)

Responsible for supporting insurance compliance department functions and projects including Broker Suitability and Business Conduct, Data Analysis and Audit, Complaint Management and development of Trending Reports relating to Business Conduct.

  • Review regulatory enforcement sites to identify information concerning the activities of brokers contracted with HUB.Order and review credit and industry background checks.Review broker accounts and escalate areas of concern relating to poor credit, incomplete or expired compliance documents, regulatory enforcement, conduct activities and sales trending.Document and escalate any action required relating to credit, conduct or compliance issues based on facts gathered from Insurance Councils, Carrier Head Offices or other information obtained by HUB.

  • Report preparation and analyse data pertaining to HUB broker monitoring process and trending reviews for insurance and investment activities.Maintain internal reporting of information collected and issues that are escalated.

  • Manage HUB Financial broker termination process, including preparing letters, system documentation and notification to relevant parties.

  • Coordinate and report on the progress of client complaints through to completion.Assist with collection of data, document management, communications and follow ups.

  • Collaborate with team members to identify efficiencies with the information obtained from Insurers and HUB systems to produce quality and effective reporting of sales and business conduct trends pertaining to audit and monitoring of insurance brokers.

  • Assist with and coordinate project work as assigned.

Knowledge, Skills and Abilities

· Technical efficiency certificate and excellent working knowledge of Microsoft Office (excel, outlook, word & power point)

· Detail oriented and good organizational skills

· Good communication skills

· Good project management skills

· Ability to apply common sense thinking

· Strong sense of confidentiality

· 1-3 years office experience

· Life insurance background is an asset.

· Experience with WealthServ or other industry back-office systems is an asset

· College diploma or equivalent

· Bilingual in French and English is an asset

HUB Financial is a wholly owned subsidiary of HUB International – a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, reinsurance, investment and risk management products and services through offices located across the United States and Canada. HUB International is ranked among the top insurance brokerages in the world.


Location: Canada, Ontario, Woodbridge
Required Education: College diploma (3-year degree)
Required Experience: 2-5 years
Required Travel: No travel required
Date published: 27-Dec-2018
Department: Risk Management & Loss Control
Ref#: 101278_20181208