Personal Lines Manager- Hybrid Winter Park, FL
The Personal Lines Manager position is a supervisory position that leads and manages the operational non-sales functions and development of Personal Lines for an individual location or multiple locations within a region. Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Meets regional Operational standards as outlined by HUB Corporate
Manages non-sales employees and functions within the department or location.
Champions communication of goals, vision, and procedures developed by the leadership teams.
Manages team’s environment and champions the creation and continuation of a culture of teamwork.
Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives.
Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
Manages administrative employees, i.e., receptionist, general office assistant and other positions as necessary.
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.
Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary.
Directs employee workflow, workload and overall performance.
Provides feedback to management and employees about service structure to improve performance and productivity.
Coordinates time off within department or location to ensure service level and appropriate reporting of time off.
Assures service standards are being met utilizing the audit and review process.
Assures client service standards are being met.
Assists in monitoring expenses and adherence to budget numbers for location or department.
Conducts annual performance reviews for direct reports.
Manages the service of a book of business directly.
Answers clients/employees’ questions in a timely manner
Answers phone inquiries and addresses problems.
Travels on company business as required.
Prepares reports for management as required.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS
Four-year college degree preferred.
Relevant Insurance licenses per state/regional statutes
Advanced professional designation highly desirable (e.g., AIC, AAI, ARM, CIC, CPCU)
5-10 years of applicable insurance/agency experience, managing a mid to large size book of business
Exceptional written and verbal communication skills
Superior customer service and problem-solving skills.
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Strong leadership, mentoring, and team building skills.
Significant skill in handling competing demands and projects.
Excellent organizational skills and ability to prioritize and delegate responsibility.
Mastery of virtual technology, including meeting scheduling, video display and screen sharing
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.