Ignite your potential. Impact what matters.

Hi, we're HUB.

We advise businesses and individuals on how to reach their goals.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy.

So you’re ready for tomorrow.

Company Profile

HUB International was born in 1998 with the merger of 11 privately held insurance brokerages. Today, HUB is one of the largest insurance brokers in the world and represents a broad, deep, one-of-a-kind aggregation of insurance entrepreneurs.


employees across North America.


ranked among the world's largest insurance brokers.


offices across North America.

HUB Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

HUB Vision

To be everywhere risk exists—today and tomorrow. Helping Protect what matters most.

Our Core Values

  • Entrepreneurship - We encourage innovation and educated risk-taking.
  • Integrity - We do the right thing every time.
  • Teamwork - We work together to maximize results.
  • Accountability - We measure and take responsibility for outcomes.
  • Service - We serve our customers, communities and colleagues.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization
  • have a desire to help others protect their future
  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • are focused on learning and development to enhance your industry knowledge and expertise
  • are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • believe in integrity and building success by developing relationships with others


We offer a dynamic benefits program that is rooted in your current needs yet evolves as those needs change over time. We are committed to providing you with the tools and resources you need to maximize your benefits portfolio.

We believe in the value of a wellness strategy to build morale and support the personal health goals of our employees. We’re proud to offer our employees medical plans that not only provide coverage for illness and injury, but also enable you and your family to focus on staying well. Outside of offering a portfolio of medical plans to support our employees’ well-being, we’ve worked hard to build a comprehensive program reflecting our values and vision to boost engagement and motivation.

HUB Healthy Habits was created to educate, activate, and support employee engagement in total health and wellbeing, encouraging employees to put healthy ideas into action in and out of the office. On-site health committees lead in-office health initiatives, including monthly educational health and fitness activities.

  • Technology: Portal on the HUB intranet and mobile app delivers health campaigns and contests.
  • Tools: Break rooms designed by our employees outfitted with balls, bands, and light weights.
  • Healthy challenges: Challenges and campaigns with prizes for meeting fitness and nutrition goals.
  • Health screening & coaching: Track your health and performance. Health coaches are available to all employees.

Retirement savings plans: You choose how much to deposit each pay period and how your money is invested.

Travel accident insurance: HUB’s Travel Accident benefit covers injuries and death sustained during business travel. We also provide 24/7 access to personal and emergency assistance when you are traveling for business or personal reasons, including dependents traveling with you.

Flexible spending & parking and transit programs: Flexible spending accounts allow you to pay for eligible health and/or dependent care expenses on a pre-tax basis. You can also use pre-tax dollars to pay for parking and transit expenses and can enroll in the program at any point during the year.

MyHUB Discounts: All HUB employees have access to discounts on automotive, electronic, consumer, educational assistance, home security, travel, home, and work-life products and services.

Employee Assistance Program (EAP): We understand it can be difficult to manage family, work-related and personal issues. That’s why we offer an EAP at no cost to you. To help guide you through difficult situations or simply assist you with day-to-day tasks like finding a last-minute dog sitter, trained professionals work with you as you search for solutions. The program is completely confidential and can help you work through issues related to: emotional well-being, family life, healthy living, and legal or financial matters.

Group auto & home insurance: You have the option of purchasing personal lines of auto and home insurance at discounted rates.

Group legal plan: You have the option of enrolling in the group legal plan. This plan provides access to legal assistance for matters concerning estate planning, real estate, family law, consumer protection and more.

Other voluntary extras include: critical illness insurance, accident insurance, group indemnity insurance, long-term care coverage, and more.

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Team Leader - Service | HUB Jobs

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Job Information

Hub International Team Leader - Service in Windsor, Ontario

HUB International is the largest insurance brokerage in Canada. Our vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most . We do just that at HUB Customer Central!

HUB Customer Central (HCC) , a division of HUB International, is one of the leading insurance contact centres in Canada. We believe that companies win by putting the customer first. You win, by working with us. Team members work daily to satisfy the needs of our insurance clients. Our technology driven and digital expertise is unique, making us an industry leader. And, our ongoing commitment to continuous improvement ensures we are always at the top of our game. That’s why you will be, too.

We’re looking for a full time Team Leader to join our service team!

The Role

The Team Leader is responsible for developing and supporting their team members, as well as coordinating the activities of their team to achieve business goals. The Team Leader will participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience.


  • Support staff by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential by completing regular Employee Quarterly Check-ins, coaching sessions, and creating individualized coaching plans when necessary.

  • Recognize and encourage areas of strength and address areas of improvement through coaching opportunities and documenting important details.

  • Collaborate with Department Managers and HR on employee performance and behaviour issues including progressive discipline, up to and including terminations.

  • Act as a technical and workflow resource for the team by maintaining a good working knowledge of all applicable data systems, portals, customer relationship management and policy management systems, providing procedural training, guidance, and feedback to the team.

  • Handle and document the outcome of escalations and use the situations as developmental and coaching opportunities to avoid future occurrences.

  • Actively participate in management meetings focused on evaluation of results and planning for anticipated volumes.

  • With management, participate in cross divisional process alignment discussions and effectively communicate required information to staff.

  • Assist with staff schedule coordination and oversee the time management system to ensure performance expectations are met.

  • Participate in the interview and selection process of potential candidates and communicate results to HR with detailed interview notes and examples.

  • Participate in extracurricular team building activities.

  • Perform other duties as assigned.

Skills & Requirements

  • RIBO license in good standing.

  • Experience as an Insurance Broker.

  • Post-secondary education preferred.

  • Senior broker or peer coach experience preferred.

  • Management experience is an asset.

  • Ability to communicate clearly and concisely.

  • Availability to work various shifts and days of the week as required to support staff and clients.

  • Ability to multitask using various internet tools, web portals, applications, and MS Office Suite.

  • Possess a friendly, professional, and empathetic attitude

  • Have a strong work ethic, be a quick learner, and self-motivated

  • Must have a sense of urgency and be able to work well under pressure in a fast-paced environment

  • Ability to work independently and in a team environment.

Our Commitment:

  • An environment that fosters continuous learning and improvement.

  • A leadership team dedicated to your growth and success.

  • To listen. Our employees have great ideas. We implement them.

  • Appreciation of your efforts. Every day.

Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words, you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we may assist you based on your individual needs. Please contact: hr@hubcustomercentral.com

Please note: All internal applicants must apply by October 19, 2021 and notify their team leader or manager upon applying.


Department General Management

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma