Support Services AdministratorWindsor, ON

OBJECTIVE

The Support Service Administrator is responsible for uploading new business and remarketed policies, processing mid-term endorsements, and processing inbound client requests while maintaining a positive work environment and an effortless customer experience.

KEY RESPONSIBILITIES

  • Demonstrate and maintain complete understanding of the Support Services process.

  • Follow documentation guidelines in both the policy management system and various company portals and systems.

  • Accurately issue new business policies and process requested endorsements in various company portals and systems, utilizing appropriate resources within authority level in accordance with company standards.

  • Send proof of insurance and supporting documentation to clients.

  • Process inbound client requests within company standards.

  • Follow broker error procedures and meet timelines set by management.

  • Manage daily workload in accordance with company standards.

  • Perform other duties as assigned.

QUALIFICATIONS

  • Ontario Secondary School Diploma (OSSD) or equivalent.

  • Strong computer skills.

  • Post-secondary education is an asset.

  • Experience working in a customer service environment is preferred.

  • Availability to work various shifts and days of the week as required.

  • Ability to handle fluctuating work volumes in a fast paced, customer focused environment.

  • Ability to work independently and in a team environment.

  • Ability to communicate clearly and concisely.

WORKING ENVIRONMENT

  • Employees generally work in an office setting.

  • Most of the work is done sitting at a desk using a company issued phone and computer with opportunities to move about the office when needed.

  • This is an in-person position reporting to the office 5 days a week.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

Department Office Administration & Clerical

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.