Current Search Criteria

Scrum MasterWindsor, ON

The Role: We are seeking one (1) Scrum Master to join our Web Applications team.

Location: Windsor, ON - This position supports flexible work arrangement - Local, Hybrid or Remote, within Canada!

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.

Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

THE ROLE

The Web Applications team is primarily responsible for the planning, development, deployment, and ongoing maintenance of customer-facing web applications that allow our visitors to quote, purchase and modify their insurance policies online.

As a Scrum Master on the HCC Web Applications team, you will support and coach the team in agile product development and delivery methods. You will facilitate Scrum ceremonies, drive transparency through clear communication, and help to foster collaboration between the Business and the team. Your support and coaching of the team will lead to the employment of sustainable practices that produce continuous improvements.

You will have the opportunity to use cutting edge tools to design and help build performant and reliable applications to deliver exceptional experiences to our insurance industry customers. We use the same technology as the cool kids, with the same remote work capabilities. We want awesome, so if you’re looking for more than a job, begin a new adventure with us. You’ll enjoy paid HUB days (on top of vacations) and great benefits. Go ahead, tell us how awesome you are, and we’ll brag a little about ourselves too.

KEY RESPONSIBILITIES

  • Support and coach teams in agile product development and delivery methods.

  • Collaborate with the Manager of Web Applications to enable teams to continuously improve with sustainable software development planning and development practices.

  • Collaborate with Product Owners to align teams around the business’ goals and help to enable Product Owners to refine their product backlog(s) effectively so that there is a steady pipeline of work in a Ready state

  • Facilitate most Scrum agile ceremonies, in collaboration with Product Owners

  • Help to identify project risks and help the team mitigate them, removing impediments along the way

  • Collaborate with team members to plan, document, estimate and execute projects.

  • Learn and understand the needs of our customers and the business and support the team in designing solutions that positively impact both.

  • Prioritizes available tasks and personal workload to meet the team's goals and respond to emergency situations effectively.

REQUIRED SKILLS AND QUALIFICATIONS

  • Experience as a Scrum Master on a Scrum agile team in the software/web development space, or equivalent experience

  • Strong communication and servant leadership skills with proven ability to remove impediments the team is facing

  • Ability to work across more than one scrum team

  • Strong desire and ability to learn new methodologies and skills

  • Strong organization skills (both personal and team)

  • Strong verbal and written communication skills

  • Post-secondary diploma/degree OR equivalent work experience (1-2 years)

USEFUL SKILLS AND EXPERIENCE

  • Scrum Master Certification or Project Management Certification(s)

  • Experience working on a web development team leveraging cloud infrastructure (AWS, Docker, Kubernetes, Linux) that employs CICD

  • As this position will be part of an overall implementation of agile Scrum, experience leading teams adopting agile Scrum for the first time is highly desired

  • Task and project management via Jira and Asana

  • Workplace messaging via Slack and Teams

  • Experience in InsurTech, FinTech, or similarly regulated industries

  • Bilingual (French and English)

OUR COMMITMENT:

  • An environment that fosters continuous learning and improvement.

  • A leadership team dedicated to your growth and success.

  • To listen. Our employees have great ideas. We implement them.

  • Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

Department Information Technology

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.