Hub International Claims Specialist in Windsor, Ontario

Position Overview:

HUB International’s vision to be everywhere where risk exists – today and tomorrow. Helping protect what matters most. The Claims Specialist worksas a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling, and superior claims service.This is a great opportunity for a Claims Adjuster or Commercial Underwriter with a complex claims background. This role is flexible in terms of work location across any of our HUB Office locations in Ontario and reports to the Vice President and Ontario Claims Leader. Travel to the Toronto office will be required for training and team meetings.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


Providing support to HUB International Personal and Commercial Claim and Program clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims settlement.

Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.

Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.

Analyzing claim trends to ensure alignment with loss control procedures.

Effectively analyze and interpret policy wording.

Working closely with the Assistant Vice President, Claims and Claims Team

Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.

Acts as a mentor to other members of the Claims Practice

Maintaining accurate and up-to-date electronic claims files through Epic.

Qualifications and Experience:

· Bachelor’s Degree or College Diploma or equivalent experience

· Prior Claims Adjusting or Underwriting experience preferred

· Experience with complex commercial claims desired

· Strong customer service orientation (internal and external)

· Self-starter and strong initiative

· RIBO Licensed, CIP/CAIB Designation an asset or in progress

· Computer Proficient in Microsoft Office: Word, Excel, and Outlook

· Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively

· Effective communication, negotiation and presentation skills

· Ability to work independently and as part of team

Core Values:

  • Entrepreneurship - encouraging innovation and educate risk taking

  • Integrity – doing things right every time

  • Teamwork – working together to maximize results

  • Accountability – measure and take responsibility for outcomes

  • Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Location: Canada, Ontario, Toronto
Location: Canada, Ontario, Windsor
Location: Canada, Ontario, Markham
Required Education: College diploma (3-year degree)
Required Experience: 2-5 years
Required Travel: Up to 25%
Date published: 26-Jul-2018
Department: Account Management & Service
Ref#: 72487_20180809