Customer Service RepresentativeWilmington, MA

About ESP:

ESP Insurance Brokerage dba ESP Specialty ( is the premier entertainment, sports, and promotion insurance specialist. ESP Specialty operates nationwide as an insurance broker and program administrator through its SHEL Risk Purchasing Association, exclusively developing and managing insurance product lines for A+ rated carriers for sports, hospitality, entertainment and leisure spaces. With the motto, “Go Ahead We Have You Covered,” we have helped thousands of clients over the years.

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity for ESP, allowing appointments with best in class underwriting businesses to operate independently under distinct brands (portfolio companies).

Job Summary:

We are looking for a Service Team Representative to join our firm within our SHEL program (Sports, Hospitality, Entertainment & Leisure), which writes the bulk of its business through the in house Risk Purchasing Group. The representative will be responsible for providing support to the sales and service teams and helping to maintain the relationship between our carrier partners and client partners.

Work Location:

This is a hybrid role; candidate must be in the Boston/Greater Boston area and be willing to come into the office three times a week.

Essential Functions and Responsibilities:

The primary role for this position is support for all administrative functions of the Risk Purchasing Group program and as the secondary point of contact for all customer service needs from current and prospective insureds.

The responsibilities include the following:

  • Sending out new / renewal business proposals for prospective insureds of SHEL

  • Data entry and record keeping of new/renewal insureds

  • Answering of customer questions related to the risk purchasing program

  • Follows up with renewal / new insureds for completed applications and proposals

  • Sends out all completed certificates of insurance to requesting parties

  • Invoicing and coding of renewal / new business

  • Daily interaction with underwriters at each carrier partner to ensure timely quote/bind periods

Ideal Attributes of Candidate:

  • Ability to maintain a high level of confidentiality

  • Strong organizational skills

  • Reliability

  • High degree of self-discipline and motivation

  • Solution driven with problem solving/analytical skills

  • Detail-oriented

  • Ability to work independently and apply education and professional experience to achieve outstanding results

  • Technical and cognitive abilities to ensure accuracy, precision and execution of client requests on time

  • Strong work ethic and the ability to be a team player

  • Must have effective professional verbal and written communication skills


High School Degree Required

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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