Claim Service Specialist (Potential for Hybrid Work) Wilmington, MA

About HUB

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 500 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

We currently have an opportunity for a Claims Service Specialist (with potential for Hybrid Work) . The selected employee will be responsible for communicating with clients, reporting and updating status of personal lines automobile and homeowners and commercial lines property and casualty claims activity in accordance with the practices, policies and procedures of the Company.


Provides advocacy for small, middle market, and high profile clients reporting claims activity.

Decides based upon circumstances for each Personal Lines loss whether to personally handle for report to insurer via Accord Notice or, to Warm Transfer / release insurer claims 800 line.

Provide follow up with claim acknowledgments and adjuster assignments.

Refer emergency restoration service contractors/ and or adjusters as needed on property losses.

Inputs general claim information in agency management system and diary appropriately for status.

Notifies management of large loss activity in accordance with procedures.

Acts as in-house resource and communicates proactively with clients, production and service staff, claims team and management.

Expeditiously responds to producer inquiries.

Directly handles most Commercial Lines claims activity and reports to the appropriate insurer in accordance with insurer guidelines and our set procedure.

Maintains diary for follow-up and documentation in agency management system.

Communicates verbally and via email with insurance company claim adjusters till resolution of claim.

Reviews carrier coverage position correspondence and concur/ dispute appropriately.

Navigates the various insurance company online claims websites and databases to obtain information.

Prepare and provide quarterly claim reviews for Commercial clients along with participation from carriers.

Participate in the claim after hours program as part of the servicing team.

Acts as an advocate for clients on all lines of claims with the assigned carrier.

Educates staff and clients on various claim administration issues.

Other responsibilities as assigned by the Regional Claims Manager.


  • Experience with personal and commercial lines claims.

  • Proficiency with claims reporting, advocacy, status and reserve adjustment concerns.

  • Proficiency with Microsoft Office Products.

  • Excellent organizational, interpersonal communication skills and ability to work in a team environment.

  • Claim Adjuster license (s) in New England states a plus.


Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit