Claims Representative Virtual, CAN

Company Overview

Hi! We are Progressive/Pacific Home Warranty (PHW), and we are proud to be Canada’s fastest growing new home warranty organization, now serving over 5000 of Canada’s leading home builders. We are a dynamic and fast paced innovative company offering and developing products and services that meet the ever-changing needs of a growing industry!

Why Join PHW?

  • An exceptional and welcoming company culture.

  • Excellent compensation, benefits, RRSP match and company perks.

  • Paid educational training and vast learning opportunities.

  • Room for advancement and growth within the organization.

  • A company that gives back and is active in the community.

We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.

Job Description

The Claims Representative is a claims handling role where you will be responsible for working directly with consumers, builders, contractors, and other parties involved in the home warranty claim. You will maintain a claim caseload and work files through to completion. You will work in partnership with other claims staff in both an individual and team-oriented capacity and report directly to the Claims Manager. The Claims Representative position offers the opportunity to become immersed in the New Home Warranty field, a niche class of insurance, with opportunity for growth and development.

Job Duties & Responsibilities

The Claims Representative role will involve claim handling activates ranging from:

  • Frequent communication between all parties involved in the claim.

  • Managing your respective claim caseload including abeyance setting, reserve setting, warranty policy review/interpretation, coverage drafting/issuance, contractor quote arrangement and assignment, payment issuance, and much more.

  • Educating consumers and builders about home warranty insurance in their respective jurisdictions.

  • All other duties and responsibilities as reasonably assigned.

Job Qualifications & Skills

  • Level 1 or 2 General Insurance License or the willingness and desire to obtain.

  • Proficient technical skills (i.e., Microsoft Office, Outlook, and other standard business software.)

  • Exceptional time management and organizational skills.

  • Exceptional communication, both verbal and written.

  • Self-motivated and a positive attitude.

  • Experience in New Home Warranty, Insurance and/or Construction would be considered an asset.

  • Post-Secondary education would be considered an asset.

Salary Expectations -

The expected salary range for this position is $50,000.00 to $55,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

If this position sounds exciting and you think you would be a great fit, please apply with your cover letter and resume. We thank all applicants for their interest however only those candidates that are shortlisted will receive contact.

The employment offer is contingent upon completion of a successful background check.

Progressive/Pacific Home Warranty is a subsidiary of HUB International Insurance. For more Information, please visit our website at



Department Claims Management

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit