Client Service Representative, Group Benefits (Hybrid) Vancouver, BC
HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!
We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.
We are Proud to Offer
Comprehensive tuition financing and career-related training and development
Company matching RRSP contributions
Customizable flexible benefits options for you and your family
We promote work-life balance through flexible scheduling and hours
A progressive employee assistance program through LifeWorks
Mental and physical wellness initiatives
HUB Cares: we are a company that gives back and is active in the community
Mileage reimbursement for vehicle use (if applicable)
Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative . Here’s your chance to refine and develop your client service and analytical skills as a CSR in our Group Benefits Division.
Our Downtown Vancouver location is centrally located in the heart of the business district, in the Bentall office complex. This location is easily accessible by the Burrard and Vancouver City Centre sky train stations with many shops, restaurants and other amenities nearby. HUB is proud to offer a Hybrid Work Schedule , with the ability to work from home up to 3 days per week.
Assist Consultant with all aspects of servicing group and individual accounts
Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
Prepare documentation: renewals, proposals, claims history, customer correspondence
Maintain electronic and paper client/carrier files
Ensure accuracy of policy documentation from insurers before forwarding to the client
Contact clients regarding renewals and claims, update changes
Answer account related questions/requests from clients and insurers
Provide policy and coverage information to clients upon request or inquiry
Attend occasional client meetings with Consultant
Create marketing materials and presentations for Consultant
Act as liaison between Consultants and Corporate clients
Successful completion of LLQP or willing to obtain
2+ years of experience in the employee benefits industry
Willingness to learn and take on increasing levels of responsibility, including client communication
Intermediate proficiency in Microsoft Word, Excel and Outlook
Typing speed of at least 55 wpm
Good working knowledge of underwriting arrangements
Has a high attention to detail
Comfortable conducting employee education sessions and client administration orientation sessions
Good understanding of employee benefits plan analytics
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
We want you to be INNOVATIVE and open to sharing your ideas
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
You work with a high degree of INTEGRITY and ACCOUNTABILITY
To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!
Department Business Operations
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Some college (no degree)
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.