HUB Jobs

Job Information

Hub International Personal Lines Team Manager in Traverse City, Michigan

Here’s Where You Come In

As the Personal Lines Team Manager you will ensure our clients receive exceptional service that drives our new business revenue and client retention goals. You will oversee the entire service team providing them with your expertise, leadership and mentorship to achieve their individual and team goals. As an integral part of the PL leadership team, you will participate in the creation of our strategic action plan and implement the tactical plan to achieve our vision and meet our established goals.

Job Responsibilities :

  • Oversee the service team and ensure they are providing an exceptional client experience

  • Develop and manage the implementation of client service policies and procedures

  • Provides ongoing learning initiatives and continuously coaches team members on best practices

  • Coach and support team members to help them meet their individual and team goals

  • Provides on-going feedback and quarterly reviews that ensure verifiable improvements in productivity

  • Performs client surveys and keeps records of interactions for training purposes

  • Resolve complex client problems or disputes in a professional manner

  • Create and monitor departmental reports to determine whether KPIs are being met and where there is room for improvement

  • Plays integral role in carrier relationships and management of resources to appropriately balance new business allocation

  • Further builds and strengthens cross departmental relationships to ensure a consistent high-level experience for our colleagues and clients alike

Cultural Expectations :

  • Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

  • Ownership – Responsible to each other, our clients, and our goals.

  • Teamwork – Together we attain greater success.

  • Sincerity – Giving and receiving direct and caring communication

Qualifications:

  • 5+ years of prior experience in client facing roles

  • Proven experience in a leadership role

  • Superior organizational and time management skills

  • Excellent communication skills and the ability to anticipate the needs of clients and team members alike

  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience

  • Deep knowledge of EPIC client management software and how to best utilize its capabilities

  • Possesses strong problem-solving skills and the ability to make sound judgement calls

  • Outgoing personality and able to connect on a meaningful level with varying personalities

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 6th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 10,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Midwest-East:

  • Medical, Dental, and Vision (PPO, HMO, and HSA)

  • Comprehensive Wellness Program

  • 401(k) Retirement Plan

  • Life and Disability Plans

  • Vacation, Holiday, Sick, and Personal Time Off

  • Spending Accounts

  • Parking and transit expense

  • Pet Insurance

  • Bonus Program

  • Comprehensive Onboarding Program

  • Continuing Education / Personal Development Programs

  • Flexible Work Arrangements

  • Employee Engagement Events

  • Dress for Your Day Dress-Code

  • “HUB Bucks” Rewards Program

  • Service Awards

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy at https://hubinternational.jobs/eeo/

E-Verify Program at https://hubinternational.jobs/e-verify/

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

DirectEmployers