Senior Claims Specialist Toronto, ON

Hi, we’re HUB.

We are the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker. We provide a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products, and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast-paced team environment supported by over 17,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year-over-year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people.

About The Role

The Senior Claims Specialist works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling, and superior claims service on complex commercial claims. This is a great opportunity for an Insurance Lawyer, Claims Adjuster or Commercial Underwriter with a complex claims background. This role is based in our downtown Toronto office and reports to the AVP, Complex Risk. Travel is required at times for client meetings.

What You’ll Do

  • Providing support to HUB International Commercial Complex Risks clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims settlement.

  • Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.

  • Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.

  • Analyzing claim trends to ensure alignment with loss control procedures.

  • Effectively analyze and interpret policy wording.

  • Working closely with the Commercial Complex Risks, Risk Services and National Practices

  • Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.

  • Acts as a mentor to other members of the Claims Practice

  • Maintaining accurate and up-to-date electronic claims files through Epic.

What You’ll Need for Success

  • Bachelor’s Degree or College Diploma or equivalent experience

  • Requires 5 years+ in a claims role with a broker, insurance carrier, independent adjuster

  • Experience with complex commercial claims required i.e. multinational

  • Strong customer service orientation (internal and external)

  • Self-starter and strong initiative

  • RIBO Licensed, FCIP/CAIB Designation an asset or in progress

  • Computer Proficient in Microsoft Office: Word, Excel, and Outlook

  • Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively

  • Effective communication, negotiation and presentation skills with clients up to the C-Level/President

  • Bilingual in French and English an asset

  • Travel: 25% for client meetings

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit

We’re committed to you and your well-being with a variety of benefits such as:

  • Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)

  • A flexible hybrid environment and paid time off that allows for a work/life balance

  • Lavish and flexible benefits options that cater to your individual needs with a company RRSP match

  • A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement

  • Reimbursement of license fees and professional membership dues

  • Perks and rebates on events, travel, and accommodations as well as discounted rates for personal home & auto insurance

Service is one of our founding values – not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

HUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, enabling everyone to succeed. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.



Department Claims Management

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: College diploma (3-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit