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Project LeadToronto, ON

Project Lead, Operations

At HUB International, we don't follow industry trends: we set them! As a global leader in the insurance industry, we're dedicated to redefining what's possible in the world of risk management. We're seeking passionate individuals who are ready to embark on a career journey characterized by innovation and growth, who thrive in a dynamic, high-energy environment. If you're a self-starter with a passion for entrepreneurship and want to be part of a team that's reshaping the insurance landscape, HUB is the place for you!

We are Proud to Offer:

  • Customizable flexible benefits options for you and your family

  • Company matching RRSP contributions

  • Comprehensive tuition financing and career-related training and development

  • We promote work-life balance through flexible scheduling and hours

  • Mental and physical wellness initiatives

  • Advancement opportunities

  • HUB Cares: we are a company that gives back and is active in the community

  • Learn more about HUB’s Culture & Value Here!

The Opportunity:

The Project Lead, Operations will play a key role in improving operational efficiency in our National Employee Benefits & Retirement division through contribution and oversight of our many strategic initiatives. Working closely with our Operations Manager and the entire operations team, this individual will work with Canadian EB leadership on a diverse range of projects essential for achieving our goals.

This position offers a unique opportunity to collaborate with others and deliver solutions for automation, data management, process improvement and document harmonization. As an integral member of our national team, you'll collaborate with stakeholders across all five Canadian regions seeing projects through from initiation to completion.

We are looking for a high-energy individual with a passion for getting things done! You’ll want a strong working knowledge of data management, Excel, PowerBI and a commitment to customer service. In this diverse role, you’ll be working on a variety of internal and externally facing projects. The ideal candidate will be a self-starter who’s comfortable working independently to provide a wide range of duties to support our business unit.

A day in the life:

Reporting to the Manager, Operations the successful candidate will:

  • Lead and support projects, ensuring delivery of project objectives within scope, budget, and timeline.

  • Develop and document project plans, schedules, and collaborate with other regional resources effectively to achieve goals.

  • Communicate project status, milestones, and risks to stakeholders regularly, and escalate issues as needed to ensure timely resolution.

  • Monitor project performance and progress against plan and adjust as necessary to keep projects on track.

  • Lead meetings as required, including post-project reviews to identify opportunities for future improvement.

  • Develop and deliver change management strategies to facilitate adoption of new processes, systems, or initiatives.

  • Provide guidance and support to project teams and stakeholders to navigate change and overcome obstacles.

  • Utilize Excel and Power BI skills to develop comprehensive reports, providing key insights and data visualizations to support informed decision-making and strategic planning initiatives.

  • Handle all follow-ups and resolving any root-cause roadblocks.

  • Communicate with leadership and regional audiences, as required.

  • Coordinate with regional teams for process improvements in multiple areas.

  • Work with regional EB teams and other business units to achieve assigned objectives.

  • Other duties as assigned.

Who you are:

  • Experience in project management, ideally in an insurance, financial, or employee benefits business.

  • A background in Employee Benefits and/or Group Retirement would be a key asset

  • Proficient in MS Office, with a willingness to learn and interact with MS PowerBI and other AI tools like ChatGPT

  • Good working knowledge of CRM systems, ideally Dynamics or Applied Net Systems (EPIC)

  • Previous experience in an operation or administration role

  • Proven ability to effectively manage multiple endeavors in a fast paced and agile work environment

  • Highly developed organizational and time management skills, with the ability to prioritize tasks and meet deadlines

  • Excellent written, verbal, and interpersonal communication skills, including experience delivering presentations both in-person and virtually

  • Self-motivated and driven, with a strong degree of initiative and ability to work independently

  • Excellent attention to detail and accuracy in work, with strong analytical skills

  • Previous experience in a leadership position is considered an asset.

About HUB International:

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 18,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!

Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)