Commercial Lines Account AssistantToronto, ON

About The Role

We’re looking for an experienced Account Assistant to support the account management workflow. This role is ideal for a candidate with strong administrative support experience and proficiency in EPIC broker management system.

This position includes working on a book of business in a supportive team and management environment in which knowledge is shared and development encouraged!

What You’ll Do

  • Executing insurance certificates, auto liability slips, binders, statements of values, proposals, and processing of client documents (endorsements and policies) within timelines aligned with established service standards

  • Maintaining an effective abeyance system aligned with established service standards

  • Setting up clients and prospects into brokerage management system Epic and Certificate Exchange

  • Loading Policy and Underwriting Information into Epic

  • Updating rate/premium histories and premium comparisons; calculation of PST, Invoicing, processing of journal entries, execution of premium finance forms, collection of aged receivables, as required, and correction of commission differences

  • Maintaining and updating the Summary of Insurance (update as policy changes occur and at renewal)

  • Answering client queries, communicating with insurance companies

  • Assisting clients with Certificate Exchange

  • Updating claims history on summaries

  • Providing support where required and performing all other duties as assigned

What You’ll Need for Success

  • Post-Secondary education or commensurate work experience.

  • RIBO Licensed or in progress

  • 1-2 years of insurance account experience

  • Proficient in Microsoft Office: Word, Excel, and Outlook

  • Experience on Epic broker management system desired

  • Strong organizational, time and client management skills

  • Effective communication skills: verbal and written

  • Strong team player

  • Proactive and customer focused approach

  • Strong initiative and follow up skills

Why Choose HUB?

Becoming a part of HUB means that you thrive in an entrepreneurial and fast-paced team environment supported by over 17,000 professionals in 500 offices across North America. We are the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker. We provide a broad array of property, casualty, risk management, life and health, employee benefits, investment, and wealth management products, and services.

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit

What’s in it for you?

We’re committed to you and your well-being with a variety of benefits such as:

  • Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)

  • A flexible hybrid environment and paid time off that allows for a work/life balance

  • A robust and flexible benefits options that cater to your individual needs with a company RRSP match

  • A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement

  • Reimbursement of license fees and professional membership dues

  • Employee discounts on automotive, electronic, consumer, educational, home security, travel, and home products

  • A Discount program for retail and travel coupons

  • Tools, resources, and programs for wellness, nutrition, and fitness

Service is one of our founding values – not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

HUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, enabling everyone to succeed. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma