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Hub International Commercial Lines Account Assistant, Diverse Accounts in Toronto, Ontario

Overview of Position:

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

HUB International in Toronto, Ontario is currently looking for an experienced Account Assistant to support the account workflow for our Commercial Practice which focuses on wide variety of industry verticals. This is an ideal role for an Insurance Broker with strong administrative support experience. Benefits of this position include: working on a book of business in a supportive team and management environment in which knowledge is shared and development encouraged!

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging wok environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

Primary Responsibilities:

An ideal candidate for this position will be someone who prides themselves on their top notch client service. This role will be ideal for someone who is highly organized with strong analytical and communication skills, sense of urgency, and the ability to meet often tight deadlines. The ideal candidate will be able to think on their feet and come up with creative solutions to coverage problems and have a strong client service focus.

This role provides support to the account team. The primary responsibilities include:

  • Execution of insurance certificates, leasing confirmations, auto liability slips, binders, statement of values, proposals, and processing of client documents (endorsements and policies) within timelines aligned with established service standards

  • Maintaining effective abeyance system aligned with established service standards

  • Setting up clients and prospects into Epic brokerage management system

  • Loading Policy and Underwriting Information into Epic

  • Updating rate/premium histories and premium comparisons; calculation of PST, Invoicing, processing of journal entries, execution of premium finance forms, collection of aged receivables, as required, and correction of commission differences

  • Maintain/Update Summary of Insurance (update as policy changes occur and at renewal)

  • Answering client queries, communicating with insurance companies

  • Assist clients with Certificate Exchange

  • Input claims in broker management system

  • Update claims history on summaries

  • Provide assistance where required and perform all other duties as assigned by Account Manager and Account Associate

Qualifications and Experience:

  • Post-Secondary education or commensurate work experience;

  • RIBO Licensed

  • 1-2 years of commercial insurance account experience required

  • Proficient in Microsoft Office: Word, Excel, and Outlook

  • Experience on Epic or similar insurance broker management systems an asset

  • Strong organizational, time and client management skills

  • Effective communication skills: verbal and written

  • Strong team player

  • Proactive and customer focused approach

  • Strong initiative and follow up skills

Core Values:

Entrepreneurship - encouraging innovation and educate risk taking

Integrity – doing things right every time

Teamwork – working together to maximize results Accountability – measure and take responsibility for outcomes

Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: College diploma (3-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit