Claims Administrator Surrey, BC

Company Overview

Hi! We are Progressive/Pacific Home Warranty (PHW), and we are proud to be Canada’s fastest growing new home warranty organization, now serving over 5000 of Canada’s leading home builders. We are a dynamic and fast paced innovative company offering and developing products and services that meet the ever-changing needs of a growing industry!

Why Join PHW?

  • An exceptional and welcoming company culture.

  • Excellent compensation, benefits, RRSP match and company perks.

  • Paid educational training and vast learning opportunities.

  • Room for advancement and growth within the organization.

  • A company that gives back and is active in the community.

We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.

Job Description

The Claim Administrator is an entry level claims position where you will be responsible for educating consumers and builders about the claims process and initiating submitted claims for your respective region. You will work in partnership with other claims staff in both an individual and team-oriented capacity and report to the Claims Manager. The Claims Administrator position offers the opportunity to become immersed in the New Home Warranty field, a niche class of insurance, with opportunity for growth and development.

Job Duties & Responsibilities

The Claims Administrator role will involve activates ranging from:

  • Handling claim inquiry calls and initial contact.

  • Opening submitted claims.

  • Educating consumers and builders on the claims process.

  • Managing the claims general email inbox.

  • Expanding our contractor network by finding, vetting, and adding on new contractors and consultants.

  • All other duties and responsibilities as reasonably assigned.

Job Qualifications & Skills

  • A desire to obtain a level 2 general insurance license.

  • Proficient technical skills (i.e., Microsoft Office, Outlook, and other standard business software.)

  • Exceptional time management and organizational skills.

  • Exceptional communication, both verbal and written.

  • Self-motivated and a positive attitude.

  • Experience in New Home Warranty, Insurance and/or Construction would be considered an asset.

  • Post-Secondary education would be considered an asset.

If this position sounds exciting and you think you would be a great fit, please apply with your cover letter and resume. We thank all applicants for their interest however only those candidates that are shortlisted will receive contact.

The employment offer is contingent upon completion of a successful background check.

Progressive/Pacific Home Warranty is a subsidiary of HUB International Insurance. For more Information, please visit our website at


Department Claims Management

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit