Manager, Process Excellence Summit, NJ

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies).

Position Overview

Specialty Program Group’s Center of Operations Excellence is looking for a manager to lead our Process Excellence initiatives. This will be a key role with a deep understanding of P&C insurance operations, acting as a process expert and partner to business leaders in driving optimization and continuous improvement across the enterprise.

Position Responsibilities:

  • Collaborate with business leaders to understand challenges, solve problems, improve, and enhance processes to align with business priorities.

  • Organize and lead process improvement workshops with key stakeholders to map current processes, identify pain points and improvement opportunities.

  • Design future state processes and create optimization roll out plans.

  • Identify opportunities that improve customer experience, user-experience, and eliminate waste.

  • Identify common issues, solutions, and best practices across the enterprise to drive business process standardization.

  • Lead presentations to key business leaders to report out on improvements, action plans, and progress.

  • Drive process improvements to successful completion providing quantifiable value to stakeholders.

  • Ensure proper engagement and communication around scope, roles/responsibilities, key milestones/deliverables & technology risks/dependencies.

  • Train, develop and coach Process Analysts and ensure delivery of quality work product.


  • Bachelor’s degree or equivalent combination of education and work experience

  • 7-10 years of Insurance Operations process management experience

  • 5+ years’ experience delivering measurable results on process improvement/redesign projects.

  • Strong Project Management Skills with ability to manage multiple workstreams and deliverables.

  • Advanced skills in Excel, Visio, Microsoft Project, PowerPoint, and Word.

  • Demonstrated ability to analyze, optimize and document complex business processes.

  • Strong collaboration and communication skills

  • LEAN Certification or trained in LEAN & Six Sigma principles.

  • Change agent with ability to guide others through change.

Position Location

This position is Hybrid located in Summit, NJ or Atlanta, GA

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $80,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.


Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit