Manager of Commercial LinesScottsdale, AZ

SUMMARY

The Manager of Commercial Lines is responsible for overseeing account management employees in Commercial Lines in Arizona.

The Manager of Commercial Lines will support the Region through continuous improvement in the operational performance of the account management Commercial Lines employees in Arizona.

This role oversees the day-to-day functions of the account management Commercial Lines employees in Arizona to include the following duties:

  • Conduct annual performance reviews for all direct reports

  • Coordinate time off within the department to ensure service level and appropriate reporting of time off

  • Work with the COO-AZ, AZ president to deploy initiatives which expand the department capabilities

  • Provide feedback to COO-AZ, AZ President on organizational enhancements for account managers to improve performance and productivity. This includes assessing individual workloads and recommending adjustments in workloads

  • Assist in developing the operational planning for the Arizona account management staff in Commercial Lines and implement assigned departmental objectives

  • Provide oversight when operational challenges related to staffing or business model changes are identified

  • Monitor timelines and backlogs of staff and implement plans to improve service results

  • In conjunction with the COO-AZ, AZ- President help strengthen the workforce through recruiting, training, coaching, and mentoring

  • Perform other duties as assigned or required

QUALIFICATIONS

  • Four-year college degree preferred

  • Supervisory experience required

  • Experience in account/ client management of Commercial Lines book of business

  • Competent use of standard office tools/software (e.g., MS Office)

  • Excellent written and oral communication skills

  • Property and Casualty Agent license

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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