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Hub International Account Assistant in Sarnia, Ontario

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

HUB continues to grow and seeking a dynamic Account Assistant to join our Personal Lines team in either our London or Sarnia, Ontario office. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business and reports directly into the AVP, Personal Insurance.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

Responsibilities:

  • Manage all aspects of an existing book of business

  • Handle incoming/outgoing client query calls efficiently as well as priority mail (non-renewals/registered letters)

  • Rate and quote personal lines risks

  • Ensure new business and retention targets are met, including by means of re-marketing

  • Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.

  • Resolving client concerns and complaints while ensuring that service excellence standards are met

  • Input and update customer data and document EPIC on all customer interactions

  • Maintain acceptable accounts receivable and underwriting knowledge of each market while utilizing portals for policy changes/inquiries

  • Keep up to date of industry best practices and company procedures including participating in training and education seminars for further knowledge

Qualifications & Experience :

  • High School Diploma or equivalent experience

  • Minimum 2 - 3 years’ experience in the insurance industry, preferably within Personal Lines

  • RIBO license required

  • Team player with the ability to work within production and service teams

  • Strong interpersonal and communication skills both written and verbal

  • Ability to work independently with exceptional interpersonal skills

  • Effective organizational and time management skills

  • Proficiency with Microsoft Office Products (Word and Excel)

  • Experience with EPIC broker management system an asset

Core Values:

  • Entrepreneurship - encouraging innovation and educate risk taking

  • Integrity – doing things right every time

  • Teamwork – working together to maximize results

  • Accountability – measure and take responsibility for outcomes

  • Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

  • LI-JL

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel:

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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