Hub International Benefit Administration Specialist in Sandy, Utah
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.
The purpose of the Benefit Administration Specialist is to ensure an amazing customer experience by working through and resolving all benefit enrollment and carrier & benefit system related issues in a timely manner. Think of this position as like being a benefit research detective. You will be collecting and reviewing all the benefit evidence which can include, enrollment forms, client emails, data from employee files, etc., and ensuring it has been entered correctly into carrier portals or HUB’s internal Benefit Administration System.
Establishing a friendly, helpful, and trusting relationship with our clients, their employees and HUB’s internal teams. You must be the Shining Star when it comes to customer service. This makes a world of difference to our client companies, their employees, and your HUB team.
Being a detective! In the world of benefits no two issues and/or enrollments are alike. You will need to put on your thinking cap and use your analytical skills daily to research specific issues for a caller, client, or internal team member. Your answers will be invaluable, and you will be required to provide clear and accurate information. This doesn’t always mean telling the caller, client, or team member what they want to hear; as an employee benefits broker, we are bound by specific laws and regulations. It just means providing the caller, client, or team member with an answer to help them to understand the information you’re sharing to better cope with the outcome.
Patience is virtue! You’re the guru of patience. You’re engaged with your audience and show you care. You love showing off your excellent customer service skills in all your interactions, whether you are answering a call, responding to voice mails, or writing emails.
To-do-lists are your jam! You love daily projects which include managing resolutions for clients and their employees, processing monthly/weekly carrier eligibility files, researching and solving issues on discrepancy reports.
You get benefits! COBRA, medical, dental, life, vision, etc., you know how they work and are comfortable explaining the details to those you work with including HUB’s carrier partners.
Technology is your friend! Learning how to use new systems, whether it be logging into a carrier portal, Human Resource Information System, Microsoft Office or extracting data necessary to perform your job, excites you!
Shhh . . . it’s a secret! Confidentiality is a must. The data we manage for our clients demands hyper security sensitivity. Protecting company information is a top priority in our world.
Nothing falls through the cracks. Starting and finishing all projects defines success for anyone in this role!
WHAT YOU BRING TO THE TABLE:
You are perfect for this opportunity if you
Hold a high school diploma/GED (college degree strongly preferred)
Have at least 1 year experience with a carrier or brokerage firm
Have the confidence and demeanor to effectively interact with all levels within the organization
Are computer literate - Microsoft Office Suite and Outlook
Not a loner but enjoys working independently.
Ability to communicate without using emojis and short text aka -Strong verbal and written communication skills.
Investigative and problem-solving skills that could get you into the FBI.
Microsoft Office guru.
Mary Kondo organizing skills.
Nerves of steel - Ability to work well under pressure.
Details make you happy.
You who make things happen in this world and value the sense of urgency when necessary.
A strong understanding of the ABC’s of benefit plans (medical, dental, life, COBRA etc.).
Plays well with others.
If this describes you, then keep reading.
WHY CHOOSE HUB?:
Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
Are seeking a progressive work environment at a rapidly growing organization
Have a desire to help others protect their future
Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
Are focused on learning and development to enhance your industry knowledge and expertise
Are a self-starter willing to invest time and energy to learn the technical aspects of our business
Believe in integrity and building success by developing relationships with others
LIKE US SO FAR?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.