Branch Manager, Commercial LinesSaint John, NB

About The Role

Join HUB International, a leader in risk management, and contribute to our mission of safeguarding what's most important. At HUB Atlantic, we're expanding our team and seeking a proactive Branch Manager and Team Leader for our Commercial Lines division in Saint John, NB. Your role will be pivotal in driving new business, leading our dedicated team of Account Managers, and upholding our high standards of service and expertise. This is an ideal role for a strong Commercial Broker, with strong operations and broad insurance brokerage experience.

What You’ll Do

  • Lead and mentor a team of commercial insurance brokers.

  • Drive new business development and lead annual client reviews.

  • Maintain strong relationships with clients and insurers, contributing to strategy and direction as provided by Management.

  • Implement improvements in workflows and procedures for sales and service.

  • Ensure that all commercial lines department guidelines are met, acting as a true ‘Champion’ for high standards.

  • Manage team performance, including the annual review cycle, and assist employees in meeting their annual goals and job metrics.

  • Address complex or escalated client situations, including coverage and claims reviews.

  • Work closely with Management and the HR team for staffing and recruitment processes.

  • Be the 'go-to' leader for frontline Brokers, effectively multitasking and providing prompt, consistent responses to inquiries.

  • Assist in the remarketing of accounts and ensure new business and retention targets are met.

  • Provide prompt and efficient customer service to verbal and written inquiries.

What You’ll Need for Success

  • College Diploma, University Degree, or equivalent work experience.

  • Minimum 5 years’ experience in the Insurance industry.

  • Class III or IV Insurance Agent or Broker license.

  • CAIB and CIP Designations (preferred).

  • Demonstrated people management experience (e.g., Supervisor, Team Lead, Coach, Mentor, Performance Manager).

  • Strong interpersonal, communication, and presentation skills.

  • Proficiency in critical thinking, problem-solving, team collaboration, and proactivity.

  • Effective organizational and time management skills.

  • Exceptional interpersonal, verbal, and written communication skills.

  • Proficiency in Microsoft Office: Word, Excel, and Outlook.

  • Experience with Epic BMS (an asset).

  • Proficiency in English; French language skills (an asset)

Why Choose HUB?

When you choose HUB, you're choosing the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker supported by over 19,000 professionals in 500 offices across North America. We provide a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

  • Enjoy a competitive pay structure that includes incentives, bonuses, and more ways to increase your earnings.

  • Balance your life with flexible work arrangements and generous time off.

  • Benefit from a comprehensive package tailored to your needs, including company-matched RRSPs.

  • Invest in your future with HUB-sponsored training and development programs. We even offer tuition reimbursement opportunities.

  • Rest easy with reimbursements for professional license fees and membership dues.

  • Avail special perks including discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we celebrate diversity, equity, and inclusion. We are committed to creating an environment where all our employees feel valued and empowered. In this light, we've designed our selection process to be accessible to everyone. We encourage you to let us know if you need any assistance or accommodation during the recruitment process. We believe in providing every candidate with an equal opportunity to succeed and thrive in our inclusive work environment.

For us, service is not just a value; it's our commitment. We uphold this commitment to our employees, clients, and communities. Each of our regional offices actively contributes to local causes, making a difference where it's needed most.

Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.