Hub International Account Representative - Temporary in Roseville, California
HUB International Limited is an insurance brokerage providing an array of worldwide brokerage services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. HUB has more than 300 offices across the United States, Canada and Puerto Rico with more than 8,000 employees. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.
Possibility of temporary to hire.
Handles inbound calls on a queue system.
Assists clients and employees with various claims and benefit issues.
Communicates with employers, employees, and medical providers to resolve benefit issues.
Helps educate client employees on how to maximize their plan benefits.
Documents all activities to insure accurate reporting of plan issues.
Provides timely resolution of issue.
Presents a knowledgeable, professional, and helpful image on behalf of the company.
Respond to all phone calls and inquiries no later than 24 hours after receipt.
Handles other duties and tasks as deemed appropriate by the Supervisor or Manager.
FACTORS FOR SUCCESS:
Requires a high school education.
Experience in healthcare claims processing, or benefits administration is desired.
Bilingual is a plus.
Requires good communications (written and verbal), mathematics, and computer skills.
Must be a team player and have good interpersonal skills and be willing to go the extra mile for our clients.
Must be able to develop the procedural knowledge necessary to properly handle benefits issues.
Must be able to efficiently gather pertinent information and facts as required and have good problem solving skills.
Must have the ability to successfully deal with multiple tasks and responsibilities simultaneously and to complete assigned tasks on time and with optimal accuracy.
Location: United States, California, Roseville
Required Education: High school or equivalent
Required Experience: 2-5 years
Required Travel: No travel required
Date published: 7-Mar-2018
Department: Account Management & Service
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.