New Hire Onboarding Specialist, Commercial LinesRiverside, CA

Job Title: CAL New Hire Onboarding Specialist (Commercial Lines)

Position Overview:

We are seeking a dynamic and proactive New Hire Onboarding Specialist to join our team at HUB International California Region Shared Services Team. In this role, you will be responsible for designing, implementing, and optimizing the onboarding process for new hires within California Hubs’ Commercial Lines departments. You will play a pivotal role in ensuring that new employees are equipped with the knowledge, skills, and resources necessary to excel in their roles and make a positive impact on HUB International. CAL New Hire Onboarding Specialist (Commercial Lines) will report to SVP, Operations, Learning and Development, CAL Region.

Key Responsibilities:

Develop Onboarding Strategy:

  • Collaborate with key stakeholders to develop a comprehensive onboarding strategy tailored specifically to Commercial Lines employees.

  • Identify key objectives, milestones, and training requirements for successful onboarding.

Create Training Materials:

  • Develop engaging and interactive training materials, including presentations, manuals, videos, and online modules, to facilitate the onboarding process.

  • Ensure that training materials are up-to-date, relevant, and aligned with departmental goals and procedures.

Coordinate Onboarding Activities:

  • Coordinate all aspects of the onboarding process, including collaborating with Regional and Corporate training teams, scheduling training sessions, arranging logistics, and providing necessary resources and materials.

  • Serve as the primary point of contact for new hires throughout the onboarding period, offering guidance, support, and encouragement as needed.

Facilitate Training Sessions:

  • Conduct training sessions for new hires, covering topics such as company policies and procedures, industry-specific knowledge, software systems, and best practices.

  • Foster an interactive and engaging learning environment that encourages participation and collaboration among new hires.

Monitor Progress and Provide Feedback:

  • Track the progress of new hires throughout the onboarding process using established metrics, identifying areas of strength and areas needing improvement.

  • Provide constructive feedback and guidance to new hires, helping them to develop the skills and knowledge necessary for success in their roles.

Evaluate and Improve Onboarding Process:

  • Collect feedback from new hires, managers, and other stakeholders to evaluate the effectiveness of the onboarding process.

  • Identify areas for improvement and implement changes and enhancements to continually optimize the onboarding experience.


  • Minimum of seven years’ experience in the Insurance Industry, in service and operations roles.

  • Bachelor’s degree in organizational development, Business Administration, or a related field is a plus.

  • Proven experience in training, onboarding, mentoring or talent development roles, preferably within the insurance or brokerage industry.

  • Strong understanding of Commercial Lines insurance products, policies, and procedures.

  • Proficiency in Microsoft Office Suite and EPIC Agency Management System.

  • Certification in training or instructional design is a plus.


  • Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines simultaneously.

  • Strong emotional intelligence and ability to work collaboratively.

Job Requirements and Travel Expectations

At HUB, we operate under a hybrid working policy, offering a balance between remote work and in-office collaboration. This means that while you'll have the flexibility to work remotely for a portion of your time, there will also be opportunities and requirements for in-person engagements.

The position will entail approximately 40% travel. This travel component is an essential aspect of the role and may involve visiting attending industry events or participating in team meetings and trainings in various HUB locations.


This is an exciting opportunity for a motivated and enthusiastic individual to play a key role in shaping the success of our Commercial Lines teams. If you are passionate about training and development, possess a strong understanding of the insurance industry, and thrive in a fast-paced, collaborative environment, we encourage you to apply for this position. Join us in empowering our new hires to reach their full potential and contribute to the continued growth and success of HUB International. Top of Form


$85,000 - $100,000

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit