Customer Service Specialist Riverside, CA
Hi we’re HUB . We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.
We are currently hiring a Customer Service Specialist in the HUB Financial Center (HFC) , the centralized accounting team for HUB International. We are seeking individuals who are great with customer service and relationship management.
Reporting to the Carrier Team Manager, you will work closely with our Direct Bill team. We want to continue to improve our carrier relationships and internal accounting support.
What you'll do
This role interacts with the Direct Bill team, and will be responsible for the following:
Retrieve commission statements from carriers via mail or electronically
Match commissions statements to cash receipts
Escalate unresolved items to supervisor per pre-determined aging timeline
Improve upon relationships, both internal and external, to increase efficiencies
What you bring to our team
High school or equivalent
1-2 years of related experience
Must have excellent written and verbal communication skills
Strong analytical and problem solving skills
Basic Excel Skills required
Insurance Brokerage Experience preferred
Work under pressure to deadlines
High degree of accuracy with a good eye for detail
Self-motivated and proactive
Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment
What’s in it for you?
A leadership team focused on caring for and developing our team
Customizable flexible benefits & 401K matching program
Generous PTO package – vacation, holiday, sick, and personal time off
Growth potential - HUB is constantly growing and so can your career!
Ongoing personal and professional development opportunities
Comprehensive wellness programs
Exceptional training and onboarding program. Note: if the successful candidate lives within the vicinity of our Riverside office, the expectation is that the initial 4-6 weeks of training is completed in our office to ensure new hires are properly set up for success.
The expected salary range for this position is $20 to $25 per hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Accounting & Finance
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.