Carrier Team Service Analyst Riverside, CA

Hi we’re HUB . We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

We are currently hiring a Carrier Team Service Analyst in the HUB Financial Center (HFC) , the centralized accounting team for HUB International.

About the position:

The Carrier Team Service Analyst is a highly specialized team member that partners closely with our carriers to create optimized relationships with Hub accounting. They are knowledgeable in HFC accounting team workflows and have an in-depth understanding of successful carrier relationships. Team member will team up with accounting teams, regional finance members, and servicing staff to strengthen carrier relations.

What you’ll do

  • Develop sustainable carrier relationships that allow accounting to stay informed of updates, changes and opportunities

  • Respond and resolve accounting inquiries communicated directly from carriers

  • Collaborate with carriers, Hub accounting/ARC on processing gaps and potential solutions

  • Maintain and upkeep carrier information such as addresses, payment instructions, login portals, invoice/statement distribution, and any additional accounting related details

  • Provide carrier support to regional servicing staff to prevent disruption to our clients

  • Proactively connect with existing carrier contacts to assess accounting relationship

  • Circulate carrier knowledge to accounting staff and regional teams when applicable

  • Work in concert with corporate strategies and technical teams to ensure our Broker Management Systems are accurate

  • Analyze carrier data to identify trends

  • Monitor carrier administrator access and screen delegation requests

  • Facilitate carrier calls to discuss options for consolidation such as incoming and outgoing payments, master logins and email correspondence

  • Attentive to carrier market updates

  • Additional responsibilities as assigned

What you bring to our team

  • Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment

  • Ability to provide guidance with intricate carrier questions

  • Effectively communicates through various channels

  • Experience working with excel for analytical reporting

  • Knowledge of Broker Management Systems and IT ticketing system requirements

  • Experience in providing exceptional service and resolutions

  • Effective listening skills and ability to determine teams needs efficiently

  • Minimum of 3 years working closely in customer solutions setting

  • HFC background preferred but not required

What’s in it for you?

  • A leadership team focused on caring for and developing our team

  • Competitive compensation

  • Customizable flexible benefits & 401K matching program

  • Generous PTO package – vacation, holiday, sick, and personal time off

  • Growth potential - HUB is constantly growing and so can your career!

  • Ongoing personal and professional development opportunities

  • Comprehensive wellness programs

The expected salary range for this position is $21.00 to $28.00 per hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Accounting & Finance

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit