Carrier Team Senior Service Analyst Riverside, CA

Who is the Carrier Team?

The Carrier Management Team works closely with our carriers to build optimized relationships. We are committed to ensuring our carrier’s inquiries are serviced, feedback is heard and collaborate on processing solutions. We are about researching and resolving. Every member of the carrier team is analytical with a drive for providing excellent customer service.

About the position:

The Carrier Team Senior Service Analyst supports our accounting partners and Service Analysts with a variety of high-impact assignments. They are knowledgeable in both the HFC and Operations workflows which allows for them to make decisions that mitigate risk and provide solutions. This role is a key representation to our internal and external contacts as an expert in Carrier/Accounting partnerships.

Carrier Team Senior Service Analyst Responsibilities:

  • Provide support to Senior Analyst by managing and resolving complex inquiries

  • Partner with offshore leadership in managing resources and success of assigned items

  • Proactively identify opportunities to reduce carrier limitations and enhance partnerships

  • Collaborate with Corporate Strategies, Information technology, Operations, and accounting teams to ensure accuracy of our Broker Management Systems

  • Analyze carrier data and deliver insight on potential risks and improvements

  • Monitor and safeguard carrier portal information

  • Complete additional projects as assigned

Carrier Team Senior Service Analyst Responsibilities:

  • Minimum of 3 years working in customer solutions setting

  • Demonstrated ability to take initiative and deliver successful results

  • Ability to provide guidance and resolution with intricate carrier escalations

  • Experience working with excel and deciphering carrier data

  • Knowledge of Broker Management Systems and IT ticketing system requirements

  • Effective listening skills and ability to communicate efficiently through various channels

  • In depth understanding of HFC and full cycle transactional accounting

The expected hourly pay range for this position is $24.00 to $32.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Department Accounting & Finance

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit