Carrier Team AssociateRiverside, CA

Hi we’re HUB . We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

We are currently hiring a ­­­­­Customer Service Specialist in the HUB Financial Center (HFC) , the centralized accounting team for HUB International. We are seeking individuals who are great with ­­­­­­­­­­­­­­­­­­­­­­customer service and relationship management.

Reporting to the Carrier Team Manager, you will work closely with our Direct Bill team. We want to continue to improve our carrier relationships and internal accounting support.

What you'll do

This role interacts with the Direct Bill team, and will be responsible for the following:

  • Retrieve commission statements from carriers via mail or electronically

  • Match commissions statements to cash receipts

  • Escalate unresolved items to supervisor per pre-determined aging timeline

  • Improve upon relationships, both internal and external, to increase efficiencies

What you bring to our team

  • High school or equivalent

  • 1-2 years of related experience

  • Must have excellent written and verbal communication skills

  • Strong analytical and problem solving skills

  • Basic Excel Skills required

  • Insurance Brokerage Experience preferred

  • Work under pressure to deadlines

  • High degree of accuracy with a good eye for detail

  • Self-motivated and proactive

  • Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment

What’s in it for you?

  • A leadership team focused on caring for and developing our team

  • Competitive compensation

  • Customizable flexible benefits & 401K matching program

  • Generous PTO package – vacation, holiday, sick, and personal time off

  • Growth potential - HUB is constantly growing and so can your career!

  • Ongoing personal and professional development opportunities

  • Comprehensive wellness programs

  • Exceptional training and onboarding program. Note: if the successful candidate lives within the vicinity of our Riverside office, the expectation is that the initial 4-6 weeks of training is completed in our office to ensure new hires are properly set up for success.

The expected salary range for this position is $20 to $25 per hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Accounting & Finance

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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