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ReceptionistRichmond, VA

Job Description

About our Company:

Commonwealth Underwriters (part of Monarch E&S a division of SPG Insurance Solutions) is a rapidly growing, and successful P&C insurance wholesaler and managing general agency based in Richmond VA. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About the Position:

The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing commercial lines underwriting/brokerage team. Successful applicants will work with the in-house broker to request and review underwriting information for processing of endorsements, preparation of quotes and processing bind orders.

Responsibilities :

  • Opens reception area and office by 8:30 am each day and closes reception area at the end of the day

  • Maintains reception area and all common areas in a clean and tidy manner at all times

  • First point of contact for on-site visitors (including deliveries): welcomes, determines nature of business, and announces to appropriate personnel

  • Presents a friendly, professional demeanor at all times

  • Logs incoming new business submissions for Underwriters in a timely manner

  • Answers incoming telephone calls, determines purposes of callers, and forwards calls to appropriate personnel or departments in a friendly and professional manner

  • Performs backup support to other administrative areas, including but not limited to Loss Runs

  • Performs other clerical duties as needed, such as filing, photocopying, collating, and printing, making appointments for all staff or for specific employees, such as executives

  • Handles overnight deliveries and all incoming mail

  • Maintains confidentiality in matters pertaining to management

  • Other duties as assigned


  • High School diploma required

  • Previous work experience in customer service, with a successful track record

  • Excellent written and verbal communication skills

  • Ability to work well under pressure and to meet tight deadlines in a fast-paced environment

  • Proficiency in Microsoft Suite

  • Proactive, independent work ethic with strong problem solving and analytical skills

  • Willingness to be flexible, learn on the job, and maintain a can-do attitude.

  • Ability to work in dynamic environment, adapting to changing requirements and collaborating with a wide

  • range of colleagues to quickly deliver solutions.

  • Must be highly organized and Self-motivated and goal oriented.

Work Location

This position is located in Richmond Va.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $15-$17 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.


Department Office Administration & Clerical

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Some college (no degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit