Employee Benefits Service AssistantRaleigh, NC


HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.


At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Paid Parental Leave

  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

  • Great work/life balance because that’s important for all of us!

  • Focus on creating a meaningful environment through employee engagement events

  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

  • Growth potential - HUB is constantly growing and so can your career!

  • A rewarding career that helps local businesses in the community

  • Strong community support and involvement through HUB Gives


The Employee Benefits Service Assistant is an entry level administrative position responsible for the assisting both our Account Management Team and our Marketing Specialist Team equally. This position will work with the two teams to ensure consistent messaging across both teams. This role is designed to ensure that all aspects of the renewals are completed on time, accurately and completely as well as coordinating with the service teams to ensure that data is properly stored within HUB Carolinas BMS systems. Tasks include gathering and managing all of the necessary information to aid Marketing Specialists in building, analyzing, and presenting renewals including Eligibility Audits, Risk Assessment Questionnaires (RAQs), EE censuses, and obtaining the quotes from various insurance carriers. This position also aids the Account Management in pulling all documents post renewal and housing these documents in the appropriate areas as well as updating systems with renewal data and aiding in keeping information flowing between the teams. This role is meant to be an aide to both departments and a learning area for the Service Team Assistant.


  • Assist Marketing Specialists with any marketing functions deemed appropriate by the EB Marketing Manager including but on limited to working within our renewal comparison tools.

  • Assist Account Managers with any servicing functions deemed appropriate by the EB Service Manager.

  • Assist in auditing renewals to ensure all marketing and service responsibilities are completed by team members.

  • Assist in preparing client facing materials including but not limited to Benefit User Guides and FlipBuilder presentations.

  • Manage all Benefit Point Renewals for Mid and Key accounts.

  • Assist Project Coordinator in any project rollouts as deemed appropriate.

  • Maintains organized filing systems.

  • Assist in ordering and preparing insurance carrier documentation including enrollment materials and provider booklets.

  • All other duties and special projects as assigned.


  • Highly organized, technical, and analytical skills.

  • Ability to operate independently and in a team setting.

  • Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management.

  • Very comfortable with typical business technology including voicemail, e-mail, word processing, spreadsheets, and presentation software.

  • Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher. Must also be comfortable with Adobe Acrobat Standard

  • Valid Life/Health Insurance Producer License preferred.

  • Excellent written and verbal communication skills

  • Bachelor’s degree from an accredited university preferred; High School Diploma required.

  • Travel negligible. Must be willing to travel within the Carolinas.

  • LA&H License preferred. Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.