Hub International Commercial Insurance Technical Assistant in Raleigh, North Carolina
GENERAL DESCRIPTION (SUMMARY, SCOPE, PURPOSE)
The Technical Assistant is responsible for assisting Account Managers and Producers with the servicing of assigned accounts in accordance with the practices, policies and procedures of the Company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepares and coordinates all transactions, paperwork, and internal processing for assigned accounts, including but not limited to:
certificates of insurance
proposals for new and renewal accounts
Prepares invoices, transmittals, ID cards, certificates of insurance, binders and cancellation forms as required
Reviews and processes change requests in the agency management system
Sets- up and maintains new and renewal client files
Participates in the renewal preparation process, including generatingrenewal updates on accounts specified by the Producer
Provides quality customer service to clients, team members, and carriers
Reviews policies and endorsements for completeness and accuracy
Prepares policies for delivery to clients
Communicates with company personnel regarding the client’s needs and/or issues
Maintains an accurate suspense system on all items that require a response
Fields phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations etc.
Maintains complete customer files
Responsible for scanning communications and documents
Input/maintain data on account management system and ancillary systems as required
Provide mailroom and switchboard support, when needed
Other reasonable duties as assigned by your supervisor
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
WORK EXPERIENCE REQUIREMENTS
At least one year of insurance experience strongly preferred
Exceptional customer service skills
Excellent organizational, interpersonal, communication skills
Proven ability of working in a successful team environment
Strong data entry skills
Ability to exercise independent judgment
Proficient in Microsoft Word, Excel, Outlook, and internet utilization
Applied Agency Management System experience preferred but not required
High School Diploma required; Associates degree preferred
LICENSING OR CERTIFICATION REQUIREMENTS
Willingness to obtain state insurance (P&C/Life & Health) licenses
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Location: United States, North Carolina, Raleigh
Required Education: High school or equivalent
Required Experience: 2-5 years
Required Travel: Negligible
Date published: 31-Aug-2018
Department: Account Management & Service
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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