HUB International HDH
Location: Pittsburgh, Cleveland, or Huston (hybrid/or remote)
Job Title: Benefits Consultant (Clients with 100 or more employees)
Department: Employee Benefits
Reports To: Practice Leader
The Benefits Consultant (BC) will provide strategic account management and brokerage services to assigned health and welfare benefit plan (EB) clients, having the primary responsibility for client retention. The BC is viewed as a project manager and shall be principally responsible for overseeing management of assigned clients, including reoccurring interface with appropriate decision makers, proactive consultation, renewal process management, plan design analysis, funding methodology, benchmarking, marketing, relevant collaboration with Subject Matter Experts (SME) throughout HUB, and negotiation of coverage terms and conditions. Travel to meet and present to clients is required.
The BC will interface with Client Manager (CM) and SMEs directly for assigned clients, involving leveraging individuals appropriately in service related activities to support client needs. In general, the BC will lead service teams to provide overall strategy to clients within an assigned book of business. CMs will support the BC with executing strategies, preparing materials/reports, keeping internal systems up to date, and acting the day-to-day contact for clients. SMEs will support the BC with coordinating/presenting materials related to specific topics.
Lead service teams to provide strategic EB solutions to an assigned book of EB business.
Retain and round clients through a HUB-specific process, “Critical Path.”
Directly oversee, coordinate, and promote the delivery of HUB’s entire value proposition to assigned clients via a Client Annual Timeline, including but not limited to a multi-year strategy, Compliance, Data Analytics and Underwriting, Employee Communications, Health and Performance, Technology, and Voluntary Benefits.
Work alongside and cooperatively with Sales Executives, if assigned on clients, serving as HUB’s primary consultant to the client. The Sales Executive has primary responsibility for client relationship management and initiating new sales. The BC has primary responsibility for retaining the client, acting as the de facto technical expert and broker-consultant. In some instances no Sales Executive will be assigned and the BC also is primarily responsible for client relationship management.
Ensure Sales Executives, when assigned, are fully informed about and prepared for all client meetings and interfaces so as to be able to competently and proactively manage the client relationship.
Establish and maintain strong and productive professional relationships with “C-Level” and other cognizant decision makers for assigned HUB clients.
Possess a detailed knowledge of the client’s business and industry.
Establish and maintain strong and productive professional relationships with cognizant insurance carriers and key vendor partners, including a detailed familiarity with carrier and key vendor partner products and services in support of assigned clients.
Send clients monthly financial reports with comments.
Follow an annual service calendar that includes but is not limited to Compliance, Health and Performance Strategy, Pre-Renewal Strategy, Renewal, and Post-Renewal Debrief/Stewardship meetings.
Ensure that all client service needs are promptly and professionally delivered, either directly by the BC or via HUB colleagues (e.g. CM, SME, etc.). The BC is accountable for the competence, timeliness, and quality of all deliverables to the client.
Identify opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the client’s needs. At all times, be knowledgeable about and document what other insurance products and services the clients are purchasing through other providers.
Work with the client on receivables more than 30 days past-due, with each unresolved circumstance documented and reported to accounting.
Possess a mastery of the various HUB resources and tools that are available via “HUB Today,” employing same to best serve assigned clients and work with cognizant Sales Executives.
Have knowledge about and comply with HUB systems, procedures and state/federal insurance regulations.
Maintain applicable licensing by participating in continuing education.
Possess a strong ability to effectively communicate, orally and in writing, which will include the ability to design and deliver effective group presentations using various media to the client.
This job description is intended to describe the level of work required by the person performing the work. The principal duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.
At least 5 years of EB brokerage experience servicing clients with 100 or more employees
State Life, Accident, and Health license
Experience with influencing C-level executives
Exceptional written and verbal communication skills
Proficiency with Microsoft Office Suite
High energy, detail-oriented self-starter
Strong leadership, mentoring, and team-building skills
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
Strong and efficient time management skills
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Up to 25%
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.