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Ignite your potential. Impact what matters.

Hi, we're HUB.

We advise businesses and individuals on how to reach their goals.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy.

So you’re ready for tomorrow.

Company Profile

HUB International was born in 1998 with the merger of 11 privately held insurance brokerages. Today, HUB is one of the largest insurance brokers in the world and represents a broad, deep, one-of-a-kind aggregation of insurance entrepreneurs.

16,000+

employees across North America.

5th

ranked among the world's largest insurance brokers.

530+

offices across North America.

HUB Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

HUB Vision

To be everywhere risk exists—today and tomorrow. Helping Protect what matters most.

Our Core Values

  • Entrepreneurship - We encourage innovation and educated risk-taking.
  • Integrity - We do the right thing every time.
  • Teamwork - We work together to maximize results.
  • Accountability - We measure and take responsibility for outcomes.
  • Service - We serve our customers, communities and colleagues.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization
  • have a desire to help others protect their future
  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • are focused on learning and development to enhance your industry knowledge and expertise
  • are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • believe in integrity and building success by developing relationships with others
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Benefits

We offer a dynamic benefits program that is rooted in your current needs yet evolves as those needs change over time. We are committed to providing you with the tools and resources you need to maximize your benefits portfolio.

HUB cares about the health and wellbeing of our employees and their families. We’re proud to offer health plans that not only provide coverage for illness and injury, but also enable you to focus on staying well. Outside of offering a portfolio of medical plans to support our employees’ overall health, we’ve worked hard to build a comprehensive health and wellbeing program reflecting our values and vision to help you thrive each day.

  • HUB | My Wellbeing was created to educate, motivate, and support employees on their personal path to feeling healthy and well, in and out of the office. Program offerings focus on four pillars that contribute to your overall wellbeing: emotional, physical, financial and social.
  • Technology & Tools: Partnering with a best-in-class health and wellbeing vendor allows HUB to offer a dedicated website and mobile app. Easily access health and wellbeing activities and medical plan resources for those enrolled.
  • Healthy Activities: Choose from a menu of healthy activities to shape your personalized path to wellbeing. Complete activities that meet you where you are and inspire healthy actions year-round.
  • Earn Rewards: Participate in challenges, visit your physician for recommended health checks and complete online wellbeing programs to earn points towards rewards, including sweepstakes prizes or a discount on HUB medical coverage, for those enrolled.
  • Wellbeing Champions: This team supports HUB Wellbeing efforts, plus they are empowered to lead their own in-office initiatives or local challenges to inspire and connect with peers in healthy ways.

Employee Assistance Program (EAP): We understand it can be difficult to manage family, work-related and personal issues. That’s why we offer an EAP at no cost to you. To help guide you through difficult situations or simply assist you with day-to-day tasks like finding a last-minute dog sitter, trained professionals work with you as you search for solutions. The program is completely confidential and can help you work through issues related to emotional wellbeing, family life, healthy living, and legal or financial matters.

Retirement savings plans: You choose how much to deposit each pay period and how your money is invested. HUB provides a discretionary match each year to help your money grow.

Travel accident insurance: HUB’s Travel Accident benefit covers injuries and death sustained during business travel. We also provide 24/7 access to personal and emergency assistance when you are traveling for business or personal reasons, including dependents traveling with you.

Flexible spending & parking and transit programs: Flexible spending accounts allow you to pay for eligible health and/or dependent care expenses on a pre-tax basis. You can also use pre-tax dollars to pay for parking and transit expenses and can enroll in the program at any point during the year.

Group auto & home insurance: You have the option of purchasing personal lines of auto and home insurance at discounted rates.

Group legal plan: You have the option of enrolling in the group legal plan. This plan provides access to legal assistance for matters concerning estate planning, real estate, family law, consumer protection and more.

Other voluntary extras include: critical illness insurance, accident insurance, group indemnity insurance, long-term care coverage, and more.

MyHUB Discounts: All HUB employees have access to discounts on automotive, electronic, consumer, educational assistance, home security, travel, home, and work-life products and services.

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Bilingual Service Broker | HUB Jobs

Job Information

Hub International Bilingual Service Broker in Ottawa, Ontario

Are you: A team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.

Location: Ottawa, ON – We offer in-office, hybrid and work from home flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license.

Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer!

As a Bilingual Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth.

Base salary starts at $50,000 for Bilingual, non-licensed candidates with opportunity for a salary progression review after one year.

Base salary range is $55,000 to $65,000 for Bilingual, licensed candidates with insurance experience.

Responsibilities:

  • Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.

  • Create an effortless experience for our clients.

  • Communicate with clients by phone, email, chat and/or other method as required.

  • Process requested changes or renewals.

  • Actively pursue opportunities to retain and account-round client policies.

  • Provide claim counseling and assistance to the client within company guidelines.

  • Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.

  • Document all details of client requests and conversations in the appropriate system

  • Refer files requiring approval to the designated individual with recommendations for handling.

  • Exhibit accountability with regard to readiness in handling client contact opportunities

  • Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.

Skills and Requirements

  • Bilingual in French and English

  • High School diploma

  • University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required

  • Previous success in customer service and a strong desire to help customers

  • Ability to multitask in a contact center environment

  • Excellent verbal and written communication skills

  • Ability to stay calm under pressure

  • Positive and enthusiastic attitude

  • Desire to work in a dynamic team environment

  • Insurance experience is not required

The Perks:

  • Group Health and Dental Benefits.

  • RRSP Company Matching Program.

  • Paid vacation, sick and personal days.

  • Employee discounts on personal, home and auto insurance policies.

  • Corporate discounts on gym memberships and other services/products.

  • Company-paid Employee and Family Assistance Program.

  • Health and wellness initiatives.

  • Ongoing recognition programs and opportunities for advancement.

Our Commitment:

  • An environment that fosters continuous learning and improvement.

  • A leadership team dedicated to your growth and success.

  • To listen. Our employees have great ideas. We implement them.

  • Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs at hr@hubcustomercentral.com

#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.