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Job Information

Hub International Employee Benefits Team Supervisor in Nashville, Tennessee

Employee Benefits Team Supervisor – HUB International


HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 13,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

Position Summary:

Team Supervisor, Employer Services

Supervises a team of one or more Benefit Administrators, Billing Administrators, COBRA Administrators, CSS Administrators, and Support Specialists. May administer or perform backup administrative duties for multiple benefit plans for one or more clients. Serves as first management escalation point Employer Services customer issues and complaints.

In conjunction with Vice President of Employer Services, monitors workloads and assures work is most effectively and efficiently distributed among the team, to best service client needs. Monitors time and attendance and approves in online system; approves requests for time off. Addresses escalated client issues. Promotes a team environment and team principals. Performs performance appraisals and provides ongoing feedback and support to team members. Coordinates annual enrollment activities for clients under the Employer Services scope of services.

Responsibilities :

Include the following; done on behalf of clients’ employees (other duties may be assigned):

Supervisory responsibilities:

  • Supervises one or more Benefit Administrators, Billing Administrators, COBRA Administrators, CSS Administrators, and Support Specialist

  • Monitors time and attendance and approves requests for time away from work

  • Approves time and attendance using automated Time and Attendance system

  • Monitors workloads and works closely with Vice President of Employer Services to assign work including special projects

  • Promotes team environment and the specific principals of the Employer Services team

  • Performs yearly performance appraisals for team members

  • Provides ongoing feedback and support to team members regarding job functions

  • Coordinates annual enrollment activities for clients under the Employer Services scope of services

Benefit Administration responsibilities:

  • Assists employees with benefit enrollments and provides education as needed.

  • Responsibile for maintaining eligibility audits.

  • Assist employees with claim issues with carriers.

  • Approve new hire and open enrollment benefit elections.

  • Keep working relationship with carrier contact to investigate discrepancies and provide information in non-routine situations.

  • Coordinates appropriate documentation for medical, dental, vision, life and disability eligibility, enrollment, and/or claims.

  • Tracks employee benefit information in multiple HRIS systems in other electronic record keeping systems housed on employers’ servers.

  • Coordinate with client HR and/or payroll department the changes to be made in payroll.

  • Provide client customer service to continually assure that benefit plans are being administered to the client’s satisfaction.

  • Audits communication materials for clients as requested by account manager.

  • Process billing audits and/or payroll audits monthly

  • Responsible for sending material or communication to employees for benefits enrollment.

  • Maintains excel tracking sheets for new hires, terminations, EOI’s, HSA, and other needed items for proper administration of employee benefits.

  • Coordination of wellness benefits and/or reimbursements.

  • Maintains and updates as required the BA Binder Resource Manual or equivalent digital documentation.

  • Taking an active role of keeping Senior Management and/or Account Management abreast of urgent or escalated issues.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Knowledge of group medical, dental, life, vision and disability insurance; COBRA, HIPAA, ERISA, and state benefit guidelines (including knowledge of self-funding for medical, dental, life, flex, and other benefits), flexible benefit accounts, health reimbursement accounts and health savings accounts.

  • Knowledge of Section 125 IRS rules and guidelines.

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

  • Demonstrates attention to detail.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ability to effectively and positively deal with inquiries, questions, or concerns while demonstrating sensitivity to the issue and the person involved in the issue. Maintain an unquestionable standard of confidentiality regarding private medical information and/or personal information that is openly or inadvertently obtained.

  • Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

  • Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds accurately to questions or seeks correct answers to questions; Participates in meetings.

  • Written Communication - Able to read and interpret written information.

  • Ability to work with a team as well as independently. Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

  • Professionalism - Reacts well under pressure; Acts with integrity; Treats others

  • with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

  • Quality - Applies feedback to improve performance.

  • Quantity - Meets productivity standards; Completes work in timely manner.

  • Adaptability - Manages competing demands.

  • Attendance/Punctuality - Ensures work responsibilities are covered when absent. Meets attendance and punctuality requirements.

  • Dependability – Strong work ethic; Follows instructions, responds to management direction.

Skills & Knowledge :

Computer skills (Microsoft Suite of Products, HRIS Systems; and insurance carrier online eligibility web programs.

Strong basic math skill

Ability to read and interpret, in English, benefit plan documents such as Benefit Guides, Certificates of Coverage, and Summary Plan Descriptions, Explanation of Benefits forms, Operational and Procedural manuals. Ability to write routine reports and correspondence; Ability to effectively and positively deal with inquiries, questions, or concerns while demonstrating sensitivity to the issue and the person involved in the issue. Maintain an unquestionable standard of confidentiality regarding private medical information and/or personal information that is openly or inadvertently obtained.


  • Education: Bachelor's degree or its equivalent

  • Licenses/Certificates: None Required. CEBS (Certified Employee Benefit Specialist) coursework helpful.

  • Experience: 2 to 4 years of work experience in group insurance benefit administration. Additional years of benefit administration experience may be substituted for educational requirement. A minimum of two years of customer service experience in a call center environment; Comprehensive knowledge of group insurance benefits including but not limited to: medical, dental, life, vision, disability, Flexible Spending Accounts, Health Reimbursement Accounts, Wellness Plans, COBRA, HIPAA, ERISA, and state benefit guidelines. Two or more years in a supervisory capacity.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, speak, hear, sit, and move about. The employee is regularly required to use hands and fingers to hold, feel, or manipulate computer keyboard; telephone; photocopy and scanning machinery; fax machine; mail posting machine; and other office equipment as necessary. Specific vision abilities required by this job include close vision and ability to adjust focus.


At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits offerings

  • Medical/dental/vision/life insurance wand voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Life and Disability Plans

  • Great work/life balance, because that’s important for all of us!

  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

  • Growth potential - HUB is constantly growing and so can your career!

  • A rewarding career that helps local businesses in the community

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit