Hub International Account Manager I - Commercial Lines in Nashville, Tennessee
The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. The Account Manager II has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement.The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers.The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.
Client and Carrier Relations
Establishes and builds customer and carrier relationships; responds to client coverage inquiries; reviews contracts and agreements for insurance coverage compliance; addresses coverage issues; maintains accurate and complete client documentation; serves as a liaison between clients and carriers to resolve service issues and policy interpretation; critically analyzes and compares insurance plans to determine suitability; collaborates with Producers in policy review and delivery, meets with clients occasionally; identify ways to improve client service.
Remarkets renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness; negotiates terms, pricing and conditions with carriers; works with Producers to provide renewal information in accordance with renewal timelines; prepares summaries of insurance, schedules, and proposals; provides support in identifying client insurance needs, gaps in coverage and loss exposure; recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies.
Billing and Collections
Contacts clients regarding outstanding receivables; invoices clients; reviews and maintains accounting history, correcting any discrepancies as needed in order to maximize agency profitability.
Fosters an environment of innovation; serves as a mentor to Account Manager I(s) and AMA I and II(s); engages in proactive problem solving with Producers and clients; proactively uses, and supports use of, agency resources (outsourced partners, technologies, etc.) and processes in order to ensure efficient use of time.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.