HUB Jobs

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Job Information

Hub International Account Manager Assistant II - Employee Benefits in Nashville, Tennessee

The Account Manager Assistant II is accountable for delivering excellent and efficient service by assisting the Account Manager(s) with the daily management of a group of accounts. The Account Manager Assistant II has an impact on agency success by assisting in achievement of client retention goals, effectively and consistently providing client service, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement.

Presentations and Open Enrollment Packets

Prepare renewal and new business presentation binders with content guided by the account manager as well as required documentation for the client open enrollment process.

Client Open Enrollment Implementations

Prepare open enrollment form spreadsheets, review enrollment forms, assist with implementation documents for submission to carrier, and post enrollment data audits. Follow the agency workflows and procedures to avoid Errors and Omissions.

Client Service

Research and respond to client issues such as billing, eligibility and escalated claims, with the appropriate carriers and/or vendors in order to maintain client satisfaction. Act as back-up to the account manager. Responsible for composing and responding to correspondence from clients and carriers via letters and email in a professional and grammatically correct manner.

Account Management and Documentation

Maintain accurate and timely tracking and servicing documentation through agency management and document systems including profile/scan of open enrollment materials and marketing/renewal presentations, plan renewal decisions and entry of participation count utilizes for accurate commission estimates. Utilize activity logs in the agency management system to manage completion of tasks.

Department Human Resources

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit