Hub International Accounting Resource Specialist (bilingual in English/French) in Montreal, Canada

Accounting Resource Specialist (bilingual in English/French)

About HUB:

HUB International Limited (“HUB”) is the 7th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 10,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About You:

-Do you love to help, train, and support your teammates?

-Are you the go-to in the office for the “How do I?” questions? And do you always have the answers?

If these traits define you, then you may be a great fit for the Accounting Resource Center team. This team is all about helping the branch staff understand Epic, their client transactions, and how to make sure the important transactions are done correctly to ensure the best client experience HUB can provide.

About the ARC:

The Accounting Resource Team (ARC) serves clients (Operations) by effectively responding to client inquiries, identifying training opportunities, and supporting clear communication between Accounting and Operations.

About the Role:

This role is not about doing “accounting”, it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.

Essential traits and experience:

  • High School Diploma Required

  • 2 years of experience in training, call center environment, or insurance industry

  • Fluent in French preferred

-Strong understanding of Epic and it’s workflows

-Ability to quickly learn new systems and workflows

-Excellent verbal and written communication skills

-Belief that client service is the top priority

-Understand that teaching someone how to find the answers is as important as providing the

answer

-Able to assess inquiries and provide follow up that will ensure clients receive the information they are looking for.

-Good eye for detail.

-Know that shared knowledge is the best support for both clients and teammates.

-Be able to work independently and provide results.

Location: Canada, British Columbia, Chilliwack
Location: Canada, Quebec, Montreal
Required Education: High school or equivalent
Required Experience: 1-2 years
Required Travel: No travel required
Date published: 1-Jun-2018
Department: Accounting & Finance
Ref#: P2022_20171027