Claims Representative IIMemphis, TN


HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.


At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Paid Parental Leave

  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

  • Great work/life balance, because that’s important for all of us!

  • Focus on creating a meaningful environment through employee engagement events

  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

  • Growth potential - HUB is constantly growing and so can your career!

  • A rewarding career that helps local businesses in the community

  • Strong community support and involvement through HUB Gives


The Claims Representative II is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials.


  • Provide outstanding senior claim advocacy services to clients as assigned

  • Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues

  • Oversee the commercial property and casualty losses for the agency

  • Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients

  • Develop and maintain positive relationships with insurance carrier partners

  • Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process

  • Keep an updated record with the required claim information

  • Update internal staff on claim issues as necessary

  • Assist clients and agency personnel with the development of claim reports analysis as needed


  • Minimum of 8 years of experience commercial insurance experience in claims or underwriting

  • Superior customer service, analytical, problem solving and conflict resolution skills

  • Must be a self-starter with excellent written and verbal English communications skills

  • Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms

  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

  • Ability to read and analyze diverse coverage forms and provide guidance to staff members

  • Ability to work in fast-paced, multi-tasking environment

  • Maintain the highest level of confidentiality and discretion

  • Up to 15% travel in surrounding areas required


  • Risk Management/Business Bachelor’s Degree preferred

  • Active TN Property & Casualty Insurance License

  • Professional Certification preferred

Department Claims Management

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit