Hub International Receptionist in Markham, Ontario

Position Overview:

HUB International’s vision is to be everywhere risk exists - today and tomorrow. Helping protect what matters most. HUB International in our Markham office continues to grow and is currently looking for a dynamic and customer focused Receptionist to join the team.

This position serves as our “Director of First Impressions” and responsible for engaging all walk-in and phone-in clients in an administrative capacity. This position requires using a consultative approach to determine the clients’ needs in order to make appropriate recommendations and when required, directing the client to the appropriate licensed broker. This is a great opportunity to act as HUB’s Brand Ambassador.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


Welcomes visitors by greeting them, in person or over the telephone; answering or referring inquiries

Directs visitors by maintaining employee and department directories; giving instructions

Sorts and forwards incoming faxes and emails received

Handles incoming and outgoing courier (including regular mail); open, stamp, sort and label for distribution

Maintains stock and availability of office supplies by ordering office and kitchen supplies; maintain relationships with related vendors

Maintains security by following procedures; monitoring logbook; issuing visitor badges

Maintains telecommunication system by following manufacturer's instructions for house phone and console operation

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

Contributes to team effort by accomplishing related results as needed

May be assigned other duties as required

Qualifications & Experience:

High School Diploma

One year of customer service and/or administrative experience

Excellent interpersonal and communication skills both written and verbal

Proficiency in Microsoft Office: Word, Excel and Outlook

Strong customer service focus with the ability to deliver positive customer experiences

High level of organization and able to manage high-volume of calls and requests

Core Values:

Entrepreneurship: encouraging innovation and educate risk taking

Integrity:doing things right every time

Teamwork:working together to maximize results

Accountability: measure and take responsibility for outcomes

Service: serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Location: Canada, Ontario, Markham
Required Education: High school or equivalent
Required Experience: 1-2 years
Required Travel: No travel required
Date published: 9-Aug-2018
Department: Facilities & Office Services
Ref#: P3264_20180808