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Hub International Commercial Lines Account Manager (Mid-Market Risks) in Markham, Ontario

Overview of Position:

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

The Mid-Market Risks Practice is looking for a dynamic and results oriented Account Manager to join their growing and fast paced Commercial Practice in the HUB Markham office. The ideal candidate possesses strong Property & Casualty experience with emphasis on non-profit and transportation clients. This is an ideal role for someone who is hands-on, and client focused. This role reports to the Vice President, Operations.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB, you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

Client Service

  • Work collaboratively in a team-based structure with an assigned Assistant to retain and grow existing portfolios.

  • Supporting Account team by researching and analyzing client coverage trends and identifying areas of risk and opportunities along with solutions.

  • Effective client management of long tenured accounts, ensuring client retention and satisfaction.

  • Identify and generate new business opportunities and current client up-sell/cross-sell opportunities.

  • Manage renewal list, working 120 days ahead.

  • Marketing: Identifies the client or prospects’ circumstances and placing their deal in the marketplace.

  • Maintains acceptable results on receivables, as established. Escalates action for any unresolved, outstanding client premiums.

  • Account business planning, budgeting and forecasting. Participates in the annual budget planning process.

  • Coaching and mentoring to teammates.

  • Establish networks and partnerships for a diverse book of business.

  • Providing suggestions for continuous improvements in workflows and procedures for sales and service.

  • Participating in industry networking functions, training and professional development courses to enhance skills industry knowledge.

  • Participating in Underwriter conference calls and meetings.

  • Participates in formal presentations, attendance at client meetings/Annual General Meetings.

  • Reports monthly on the results of book

Qualification and Experience:

  • Bachelor’s Degree or College Diploma or equivalent work experience

  • RIBO Licensed

  • CIP, CAIB or CRM Designation or in progress

  • Minimum 5-8 years’ experience in Commercial Property & Casualty Commercial brokerage experience

  • Experience with TAM or Epic, Policy Works broker management system an asset

  • Proficient in MS Office: Word, Excel, PowerPoint and Outlook

  • Strong organizational, time and client management skills

  • Effective communication skills: verbal, written and presentation skills

  • Strong team player and ability to work independently

  • Proactive and customer focused approach

  • Resourceful researching skills

  • Analytical and strong decision making skills

  • Strong knowledge of commercial insurance industry trends

Core Values:

Entrepreneurship - encouraging innovation and educate risk taking

Integrity – doing things right every time

Teamwork – working together to maximize results

Accountability – measure and take responsibility for outcomes “

Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: College diploma (3-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit