Hub International Claims Service Associate in Los Angeles, California


HUB International was born in 1998 with the merger of 11 privately held insurance brokerages. That number has grown to a network of more than 400 integrated brokerages across North America - all carrying the HUB banner.

Today, HUB is one of the largest insurance brokers in the world, and represents a broad, deep, one-of-a-kind aggregation of insurance entrepreneurs.


The Claims Service Associate is a critical position supporting claims advocacy teams and clients in all phases of claims service. This position directly affects customer satisfaction and positively impacts the client retention goals of the organization.


  • Quickly identifies the requirements of the incoming claims task and executes steps to complete the task with accuracy, empathy and speed.

  • Touchpoint client communications for claims (i.e. new claims intake calls, answer non-coverage client inquiries, provide claim updates, claim follow up calls)

  • Maintain data and documentation in EPIC (i.e. claim number, claim status, payment information)

  • Provide key stakeholders with claim updates.

  • Escalate coverage related calls or issues to Claims Advocates.


  • 1-2 years' work experience with insurance claims organization or insurance brokerage preferred.

  • Demonstrated written and oral communication skills – ability to effectively communicate to internal and external parties

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

  • Proven organizational and time management skills

  • Property & Casualty license preferred- for state training (licensing preferred within the first 6 months of employment).


At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage and offering great benefits like a 401k plan where the Company matches 50% of the first 6% you contribute. Medical options, dental options, vision coverage, paid vacation, paid holidays. We have it all.

Our work environment encourages critical, independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that.


Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!

Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.



Location: United States, California, Los Angeles
Required Education: High school or equivalent
Required Experience: 1-2 years
Required Travel: No travel required
Date published: 6-Aug-2018
Department: Claims Management
Ref#: P3235_20180802

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

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