Hub International Personal Insurance Account Assistant in London, Ontario
HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most. HUB continues to grow and seeking a dynamic Account Assistant to join our Personal Lines team based in either our London or Sarnia, Ontario office. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for development, advancement and growth. HUB is a company where your contributions will make a difference.
Provide clients with prompt, courteous and professional service; both verbal and written
Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices for broker review
Respond to inbound telephone inquires
Process client requests/changes on company portals
Support brokerage growth targets and sales goals, identify cross-selling and upselling opportunities as well as retention targets
Assist in resolving client concerns and complaints while ensuring that Service Excellence Standards are met
Data entry assignments as needed
Attend regular training/learning sessions to develop industry knowledge, policies & procedures and processing requirements
Perform other responsibilities as assigned by manager
High School Diploma and customer service work experience required
Minimum 1 - 2 years’ experience in the Insurance industry is beneficial
Minimum 2 years’ experience in customer service and/or sales
Commitment to continuous learning
Willingness to obtain RIBO License, training path provided
A team player with a great attitude, self-motivation, and the ability to work in a fast-paced environment
Collaborates respectfully and effectively; values mentorship of experienced team members
Able to learn new software systems and follow ongoing changes to workflows (training provided)
Consistently exhibits all of HUB’s Core Values
Strong interpersonal and communication skills: written and verbal
Effective organization, time and collaborative skills
Must be fluent in English
Working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
Entrepreneurship – encouraging innovation and educate risk taking
Integrity – doing things right every time
Teamwork – working together to maximize results
Accountability – measure and take responsibility for outcomes
Service – serving customers, communities and colleagues
HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you are energetic, well networked or involved in your communities, a successful sales representative and would like to become a successful Licensed Broker, apply now!
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.