Account Relations Langley, BC

Hi, we’re National Home Warranty (NHW)!

We are proud to be Canada’s largest new home warranty organizations, serving thousands of Canada’s leading home builders. We are a dynamic and fast paced innovative company offering and developing products and services that meet the ever-changing needs of a growing industry!

We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.

The Opportunity!

Reporting to the Director of Client Relations, the Account Relations role is responsible for service and managing our client’s day to day expectations along with working with the Account Developer to sell and assist in the sales of different types of insurance.

What you will do:

  • Support the Account Developer with new builder membership applications, including client follow up, and noting/uploading supporting documents to the Broker Management System (WIMS).

  • Introduce builder members to WIMS, training them on database functionality and assisting their office as necessary.

  • Collection of builder fees, risk premium and collateral security per terms and conditions letters.

  • Make renewal and expiry calls to existing clients, ensuring applications are completed and submitted to Underwriting.

  • Review and enter completion certificates, upload incomplete documents to registration.

  • Review enrollments and collect all supporting documents necessary to complete and enter a new home registration.

  • Complete all membership changes such updates to contact information, and collection of documents needed to process shareholder changes.

  • Work with the Account Developer to quote and cross-sell insurance.

  • Maintain a current understanding of specified sections of the acts and regulations regarding home warranty insurance in the geographical area of responsibility.

  • Provide builders with guidance with respect to their obligations/requirements under home warranty protection regulations.

  • All Administrative duties as reasonably required.

What you will bring:

  • Level 1 or 2 General Insurance License or the willingness and desire to obtain.

  • Proficient technical skills (i.e., Microsoft Office, Outlook, and other standard business software.)

  • Exceptional time management and organizational skills.

  • Exceptional communication, both verbal and written.

  • Ability to work in a team and independently.

  • Self-motivated and a positive attitude.

  • Experience in New Home Warranty, Insurance and/or Construction would be considered an asset.

  • Post-Secondary education would be considered an asset.

  • Fluency in Cantonese or Punjabi would be an asset but is not required.

Why Join HUB?

  • Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

  • We work hard and play hard! Get ready for our Staff Holiday Parties!!

  • Paid day off for your birthday – we want to celebrate you!

  • Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

  • Room to grow within the organization

  • Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

If this position sounds exciting and you think you would be a great fit, please apply with your cover letter and resume.

The employment offer is contingent upon completion of a successful background check.

National Home Warranty is a group of HUB International Insurance. For more Information, please visit our website at If you require any accommodations during the hiring process, please reach out to to request this. Only candidates selected for an interview will be contacted.


Department Sales

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit