Hub International Consultant Support Specialist in Lafayette, Louisiana

Hub International is a top 10 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs.

Position Summary

A Consultant Support Specialist assists the Benefit Consultant in the day-to-day needs of the business. Typical functions include but are not limited to sending quote requests to insurance carriers asking them to bid on health and ancillary plans for the employer/client, preparing spreadsheets to display and communicate this information and present to clients. The CSS is responsible for following the “renewal time-line” and completing all renewal tasks in a timely manner. The job of the CSS is to do anything and everything possible to keep the Benefits Consultant on the road and in front of the client. The CSS is also responsible for new business quoting for the Producer.

Employees are expected to use The Essential 7 effectively to mediate concerns, offer encouragement and praise and build good working relationships

Position Responsibilities

  1. Timelines/Business Flow (30%)
  • Tracking renewal dates and sending 125 day advance renewal notification letters to clients

  • Sending, tracking and following up on carrier quotes (online or RFP) for medical and ancillary lines

  • Scheduling appointments for the Benefit Consultant to present proposal information

  1. Administrative Processes (35%)
  • Maintaining accuracy on a consistent basis

  • Insuring census data and client information is correct

  • Preparing spreadsheets to display and communicate carrier information for presentation to client based on Benefit Consultant’s recommendations

  1. Internal and External Communication (25%)
  • Updating CRM/Team Meeting Reports with all stages of timeline

  • Following up with clients to obtain updated census information & Medical Information on groups that require a RAQ to be completed; preparation of specific carrier RAQ’s for client

  1. Special Projects – Can include, but not limited to preparing PPT presentations and other various consultant client requests (10%)


  • Reports to:Client Service Manager

  • Supervises:None

Knowledge/Experience Required

  • High school diploma, minimally.College degree preferred.

  • A working knowledge of employee benefit plans, understanding HMOs, PPOs, HSAs, indemnity plans, as well as ancillary coverage such as life, disability, dental and voluntary insurances is preferred.

Skills/Abilities Required

  • An achiever – driven to accomplish the goals set before him/her.

  • Strategic in nature, sorting through the myriads of details and projects and coming out on the other side with order and purpose.

  • Thrives by building relationships with whom he/she works.

  • Excellent computer skills – is an expert in MS Word, Excel and PowerPoint and able to learn new systems and programs, such as Benefit Point.

  • Highly organized & accurate

  • Independent thinker, offering suggestions for new and forwarding practices.

  • Handles many simultaneous projects efficiently and effectively.

  • Operates in a fast-paced, energetic environment and welcomes change.

  • Creates or modifies processes/procedures to simplify tasks.

  • Strong communication skills (verbal and written forms; on the phone and in person) – learns and exemplifies the HUB Essential 7.

  • Contributes to and flourishes in a team environment; works with team members who perform similar jobs and/or complimentary roles.

Location: United States, Louisiana, Lafayette
Required Education: High school or equivalent
Required Experience: 1-2 years
Required Travel: Negligible
Date published: 15-Feb-2018
Department: Account Management & Service
Ref#: 76296_20180310

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

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