Commercial Lines Claims Representative Knoxville, TN


HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 10,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.


At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

  • Competitive salaries and benefits offerings

  • Medical/dental/vision/life insurance wand voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Life and Disability Plans

  • Great work/life balance because that’s important for all of us!

  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

  • Growth potential - HUB is constantly growing and so can your career!

  • A rewarding career that helps local businesses in the community


The Claim Representative II is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials.


  • Client Service/Relations: Effectively provide senior claim advocacy service to clients as assigned; provide effective communication to internal agency staff, as needed, on risk management or complex coverage issues; oversee the commercial property and casualty losses for the agency; facilitate effective claim meetings with clients, prospect and carriers in order to meet the needs of the clients.

  • Carrier Relations: Develop and maintain positive relationships with insurance carrier partners; and facilitate effective claim meetings with carriers in order to resolve claims appropriately for clients.

  • Workers Compensation: Assist in the analysis of Workers Compensation historical loss data in order to assist with management of Workers Compensation process.

  • Systems/Procedures/Administrative Duties: Maintain agency operating system with the required claim information; inform internal staff on claim issues as necessary; and assist clients and agency personnel with the development of claim reports analysis as needed.


  • Minimum of 5 years of commercial insurance experience in claims or underwriting

  • Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms.

  • Ability to read and analyze diverse coverage forms and provide guidance to staff members.

  • Must be a self-starter with excellent verbal and written communication skills.

  • Effective time manager.

  • Working knowledge of Microsoft products including Word, Excel, and PowerPoint, as well as Windows, Internet Explorer and other web based professional insurance products, including but not limited to, Mod Master, IRMI, NCCI, and ISO.

  • Proficiency in fast-paced, multi-tasking environment.

  • Basic understanding of the navigation of various web-based insurance carrier systems.

  • Working knowledge of Sagitta agency operating system.

  • Knowledge of basic office equipment.

  • Strong analytical, problem solving and conflict resolution skills.

  • Ability to maintain the highest level of confidentiality.

  • Ability to perform 90% sedentary work exerting up to 10 pounds of force occasionally and negligible force occasionally.

  • Occasional travel may be required.

  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission


  • Bachelor’s Degree preferred or equivalent work experience

  • Active Tennessee Property & Casualty Insurance License

  • Professional Certification preferred

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit