Senior Commercial Account ManagerKalamazoo, MI

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Midwest-East:

  • Medical, Dental, and Vision (PPO, HMO, and HSA)

  • Comprehensive Wellness Program

  • 401(k) Retirement Plan

  • Life and Disability Plans

  • Vacation, Holiday, Sick, and Personal Time Off

  • Spending Accounts

  • Parking and transit expense

  • Pet Insurance

  • Bonus Program

  • Comprehensive Onboarding Program

  • Continuing Education / Personal Development Programs

  • Flexible Work Arrangements

  • Employee Engagement Events

  • Dress for Your Day Dress-Code

  • “HUB Bucks” Rewards Program

  • Service Awards

Here’s Where You Come In

As a Middle Market Senior Commercial Account Manager, you will manage an assigned book of business of $1,000,000+ in revenue. You will be responsible for a high level of service and understanding of our client’s business needs. You will partner with a Senior Sales Executive and be accountable for Hub’s largest and most complex accounts. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.

Responsibilities :

  • Manages a book of business generally in excess of $1,000,000 in revenue, depending on the complexity or number of accounts.

  • Provide quality customer service to existing accounts with a goal of 93% retention or more.

  • Collaborate within a team that includes: Sales Executives, Sr. Account Managers, and Associate Account Managers.

  • Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.

  • Ensure accurate maintenance of client information in EPIC

  • Accountable to administrative tasks including, but not limited to:

  • Annual Stewardship Reports

  • Renewal Process- from pre-renewal to proposal preparation to binding of coverages

  • Loss Summary reviews

  • Account System Maintenance

  • Billing questions

  • Marketing lines of coverage as needed

  • Special projects and all other duties, as assigned

Cultural Expectations :

  • Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

  • Ownership – Responsible to each other, our clients, and our goals.

  • Teamwork – Together we attain greater success.

  • Sincerity – Giving and receiving direct and caring communication


  • High School Degree, or Equivalent

  • 5-7 years in a Commercial Lines Account Manager role on the agency side

  • Experience working with complex, fast-paced middle market accounts averaging $20k in revenue and above

  • Enjoy being a life-long learner of Insurance

  • Excellent Excel skills

  • Strong communication skills

  • P&C License

  • Willingness to travel, on occasion

  • Insurance designation (CIC or CISR) highly preferred

  • Experience with Financial Institutions, Insurance Companies, Large Developers and Manufacturers

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit