Hub International Select Business Solutions Account Manager in Kalamazoo, Michigan

Purpose

Manages an SBS assigned book of business providing professional, courteous service to our clients, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations (93%).

Role Expectations

  1. Provide quality customer service to existing accounts as referenced in the SBS Roles, Responsibilities and Skills Chart (attached.)

  2. Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.

  3. Manages a book of business generally in excess of $175,000 depending on complexity or number of accounts.

  4. Target New Business growth to equal or exceed 10% of assigned book revenue annually.

  5. Analyze coverage and identify gaps for potential account rounding opportunities and to prevent errors and omission issues.

Cultural Expectations

Determination – Unsatisfied until we are the best. We go the extra mile for clients and colleagues

Ownership – Responsible to each other, our clients and our goals

Teamwork – Together we attain greater success

Sincerity – Direct and caring communication

Core Competencies

  • 2 – 5 Years Commercial Lines experience

  • Ability to organize large volumes of information and set priorities

  • Aptitude for details with consistency in follow-up

  • Ability & desire to take ownership of role expectations with accountability to internal and external clients

  • Established insurance knowledge with proven ability to apply same to your daily work

  • Strong verbal and written communication skills

  • Intermediate knowledge of Microsoft Word, Excel, Outlook and keyboarding skills.

Location: United States, Michigan, Grand Rapids
Location: United States, Michigan, St. Joseph
Location: United States, Michigan, Kalamazoo
Required Education: High school or equivalent
Required Experience: 2-5 years
Required Travel: Negligible
Date published: 30-May-2018
Department: Account Management & Service
Ref#: P2893_20180523

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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