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Hub International Select Business Services Account Executive in Kalamazoo, Michigan

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 10,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Midwest-East:

  • Medical, Dental, and Vision (PPO, HMO, and HSA)

  • Comprehensive Wellness Program

  • 401(k) Retirement Plan

  • Life and Disability Plans

  • Vacation, Holiday, Sick, and Personal Time Off

  • Spending Accounts

  • Parking and transit expense

  • Pet Insurance

  • Bonus Program

  • Comprehensive Onboarding Program

  • Continuing Education / Personal Development Programs

  • Flexible Work Arrangements

  • Employee Engagement Events

  • Dress for Your Day Dress-Code

  • “HUB Bucks” Rewards Program

  • Service Awards

Here’s Where You Come In

As the Select Business Account Executive (SBS AE), you will lead the customer service function and client segment strategy for a book of business. The SBS AE is responsible for retention of clients as well as growth of his or her book through account rounding and referrals. A successful SBS AE will be able to manage a book of business averaging $300k in revenue and utilize best practices to avoid E&O exposures.

Job Responsibilities :

Lead the customer service and client segmentation strategy for your book

  • Develop and maintain relationships with clients to ensure that service needs are met proactively

  • Manage client segmentation for your book of business, reviewed annually

  • Gain an understanding of client insurance objectives and make recommendations

  • Analyzes and compares insurance plans to determine suitability

  • Provide advice to clients on claims as needed

  • Act as liaison between clients and carriers to solve issues

  • Utilize carrier service centers as necessary

Retain clients and revenue

  • Lead your clients annual review process and deliver our customer service commitment based on client segmentation

  • Ability to effectively communicate rate increases in a way that highlights our value

  • Lead the remarket process with Associate Account Managers as necessary

  • Notify Channel Leader and Team Lead of at-risk accounts over $1k revenue

Grow book by account rounding and asking for referrals

  • Develop new business revenue from existing accounts via cross sell and referrals

  • Contact clients on monoline list and prior year lost business report for opportunities

  • Prepare and present insurance quotes to clients based on need

Ability to handle a book consisting of $300k revenue

  • Utilizes available carrier and internal resources so time can be focused on interactions with target market clients

Reduce E&O exposure

  • Responsible for ensuring all appropriate documentation in Epic

  • Has an understanding of Michigan Essential Insurance Act and other regulatory requirements

Cultural Expectations :

  • Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.

  • Ownership – Responsible to each other, our clients, and our goals.

  • Teamwork – Together we attain greater success.

  • Sincerity – Giving and receiving direct and caring communication

Qualifications:

  • Valid Michigan Property/Casualty insurance license

  • Current with all necessary CE credits in required lines and states

  • 3+ years experience and demonstrated proficiency in commercial lines insurance account management role

  • Superior customer service and problem solving skills

  • Ability to work in a team environment

  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and agency management system

  • Preferred: Experience with Applied Epic

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy at https://hubinternational.jobs/eeo/

E-Verify Program at https://hubinternational.jobs/e-verify/

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

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