Benefit Technology Specialist- Hybrid Jacksonville, FL
This position is responsible for supporting HUB Florida’s clients, HUB Florida team members, and the Florida Technology Practice Leader by providing subject matter expertise in Benefit & HR Technology. The Technology Specialist support comes in many forms including, but not limited to, client HCM & Benefits Administration escalations, EDI expertise, needs analysis, vendor demonstrations, platform implementation guidance, and ongoing client support.
Provide subject matter expertise in the areas of Benefits/HR and payroll technology solutions for HUB prospects and clients.
Maintain solid understanding and knowledge of Benefit/HR Technology vendors, their solutions (with a focus on broker accessibility, census and eligibility reporting), and industry trends.
Maintain a thorough understanding of all internal systems (Employee Navigator) to respond to general and specialized client requests.
Be a resource to provide technical expertise regarding our benefit technology solutions on internal and external calls, emails, meetings, etc.
Provide resolution of client issues by responding to questions and concerns about the use of ben admin tech products; ability to leverage research to find resolution and defer/escalate/coordinate with vendors as needed.
Assist the Technology Practice Leader by:
Assisting with technology needs analysis, vendor search and selection process
Preparation of educational material, presentations and marketplace insights for staff and clients
Vendor onboarding with client
Participate in vendor implementations as needed to provide client guidance to ensure system setup is in accordance with client requirements.
Assist clients with post implementation issue resolution by acting as liaison with vendor to troubleshoot and resolve issues.
Provide full EDI File oversight support (new builds, escalations, project management oversight, etc) and maintain a master client list of live files by client and carrier.
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
Bachelor’s Degree or equivalent combination of education and experience.
PHR or SPHR certification a plus.
3-5 years employee benefit insurance experience or similar experience working for a benefit/HR technology firm.
3-5 years of experience in customer support/service.
Excellent written/verbal communication skills and the ability to effectively communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
Strong presentation skills.
Must be proficient in Microsoft Word, PowerPoint and Excel.
Strong organizational skills with ability to manage multiple projects and priorities.
Must possess a passion for teamwork, client service and reaching business results through problem solving.
Position requires approximately 5-10% travel but may be heavier at times.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.