Operations Resource SpecialistIrving, TX

GENERAL DESCRIPTION (SUMMARY, SCOPE, PURPOSE)

The Operations Resource Specialist will analyze, test, and implement software solutions that improve operational efficiencies and user experience. This position is focused on technical products that aide our Operations Teams in various initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Reports staff and account level performance stats regularly to management team.

  • Ensures leaders within operations are properly supported with various reports to efficiently review, analyze and manage performance metrics.

  • Identify and report areas of needed process improvement to immediate manager.

  • Maintains at least minimum proficiency results for quality of work performed (required to process data entry).

  • Partners with IT and other software developers to execute business goals and objectives.

  • Manages various monitoring reports and change logs to ensure critical transactions are processed timely and accurately.

  • Database management and tracking.

  • Relies on instructions and pre-established guidelines to perform the functions of the job designed to help mortgage ops. representatives achieve our goals.

  • Performs UAT (User Acceptance Testing) as needed.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Detail oriented

  • Programming Experience (Preferred Python and SQL)

  • Proficiency in Microsoft Excel including VBA (Visual Basics for Applications)

  • Ability to work in fast-paced, multi-tasking environment

  • Prior data analysis experience

  • Skills testing may be required prior to an interview

  • Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus

  • Requires a working knowledge of Windows computer environment & Office software

EDUCATION REQUIREMENTS:

Requires a high school diploma or GED

CERTIFICATION REQUIREMENTS

None required

PHYSICAL DEMANDS

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

E-Verify Program

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.