Manager, Escrow ServicesIrving, TX

Business Title: Manager, Escrow Services

Department: Mortgage Operations

Division: HUB Financial Services

Manager: Director, Mortgage Operations

Pay: Starting at $70k (remote availability)

ABOUT HUB: HUB International is a top 5 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 500 offices across the United States, Canada, and Puerto Rico with more than 18,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

General Description (SUMMARY, Scope, Purpose)

The Manager, Escrow Services will support the team at our HUB Financial Services (HFS) operation in the Las Colinas area of Irving, TX. It is expected to demonstrate strong analytical and communication skills. This position is responsible for insurance escrow payment setup, disbursements, and analysis related to that process. Must be able to work in a team environment and is expected to ensure the disbursement service exceeds client expectations.


  • Oversee the escrow payment process across several accounts and look for opportunities to maximize efficiencies and increase performance standards. Effectively present escrow policies, procedures and recommendations as needed.

  • Review, analyze, and enhance reporting for escrow advances and fee research.

  • Perform quality review functions in all aspects of the escrow pay process.

  • Assess company and client needs through receipt of information, research of loan history and account-specific data.

  • Collaborates with Compliance team to educate, retain and maintain a working knowledge of escrow servicing regulations to remain compliant with Federal, State and agency specific guidelines.

  • Works with accounting department and other business partners to ensure disbursement process functions as efficiently as possible.

  • Thoroughly understands forced placed certificates, procedures, and consequences of not following the correct and timely processes and/or procedures.

  • Manage team of escrow specialists/processors.

  • Assist with managing account level payee tables and data exchange related to escrow transactions.

  • Work with HFS management team on Escrow disbursement projects to provide internal and external client support.

  • Scope, test, and implement escrow related process improvement initiatives.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.


  • Detail oriented

  • Escrow analysis and financial institutions experience

  • Requires a working knowledge of Windows computer environment & Office software

  • Ability to work in fast-paced, multi-tasking environment

  • Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience

  • Requires a high school diploma or equivalent

  • Skills testing may be required prior to an interview

Licensing or certification Requirements

None required


The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.


Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit